In This Issue
HOWND chosen to pitch at Pets and Money Summit
Owner claims Pets at Home held his dog to ransom
Pet Trade Xtra produces a digital magazine version
Award winning Naturediet's eco-packaging range extended
Vitalin to showcase new dog food range at Crufts
Lintbells Mobility Matters support materials
Exciting new products to be launched at PATS Sandown
Different Dog to unveil plastic-free packaging
What’s new from the Pet Industry Federation at PATS?
For All DogKind add supplements to award-winning range
New top choice for mini dogs from Josera
Conference to provide practical advice to exporters
Get your own copy of Pet Trade Xtra
Sales reps in pet trade warned to beware of false promises
Poppy’s Picnic nominated for two prestigious awards
Pie shop opens in closed-down pet store
RSW International Ltd to showcase pet products at Spring Fair
WHIMZEES is ‘top dog’ in fighting dental decay
New cat food launched in UK by Swedish firm
Garden centre donates animal-friendly plants to rescue centre
Veggie Dog is 99.99% Vegan
The best of the previous Pet Trade Xtra
Pet store closes its doors due to 'unsustainable' trade
Pet retailer considers £8m stockpiling plan in case of a calamitous no-deal Brexit
World’s most hygienic germ-busting dog food bowl
New Wagg wet dog food range goes on sale this week
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Owner claims Pets at Home held his dog to ransom


A dog owner has claimed a Pets at Home store threatened to keep his pet after he turned up late to collect it from a grooming session.


Derek Greenway told the Telegraph & Argus newspaper that Pets at Home, in Idle, West Yorkshire, refused to give him his six-year-old Shih Tzu, called Marley, back when he went to collect him.


According to the newspaper, he accused the manager of threatening to hold onto his dog because he was nearly two hours late. He said he was asked to pay a £15 late fee under the company’s terms and conditions – which he said he had not been aware of.


Mr Greenway said he had misheard when to collect his pet, and that he was 50 minutes – not two hours late – and refused to pay up.


“They were holding my dog to ransom,” the 56-year-old told the Telegraph & Argus.


A Pets at Home spokesperson said they were willing to speak with Mr Greenway about the dispute.


They added: “It is disappointing that Mr Greenway feels upset.


“Our policy and customer contract clearly state there is a charge for the late collection of dogs from our Groom Room.


“Given how very late the pickup was, we feel it was fair to ask that the charge was paid and rest assured, Marley did return home with Mr Greenway.”


You can read the full Telegraph & Argus story by clicking here

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