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The average time spent reading Pet Trade Xtra is over three minutes, and the average number of stories read each week is also three.
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New industry awards launched by PetQuip
PetQuip is to launch a new set of industry awards which will be presented at a special party in Harrogate during the PATS exhibition in September. There will be seven categories in total as the awards will recognise the brilliance of pet retailers and their suppliers...
PetQuip is to launch a new set of industry awards which will be presented at a special party in Harrogate during the PATS exhibition in September.
There will be seven categories in total as the awards will recognise the brilliance of pet retailers and their suppliers.
The awards will be as follows:
1. UK Pet Retailer of the Year 2. International Pet Retailer of the Year 3. Groomer of the Year 4. Supplier of the Year 5. Wholesaler of the Year 6. Pet Product Innovation of the Year 7. Pet Product Exporter of the Year
Entry into the awards is free and you can enter as many categories as you wish.
The entries will be judged by an independent panel of judges during August and the winners will be announced on September 15 at an awards and party night in the Majestic Hotel, Harrogate.
"These new awards will recognise the brilliance of both pet retailers and their suppliers," said Pat Flynn (left), of PetQuip.
"In recognition of the continuing and growing success of PATS, the winners will be announced at a special awards and party night alongside PATS Harrogate."
Nominations need to be emailed to pat@petquip.com by July 29. You can nominate yourself or someone else can nominate you. State clearly the category being entered and include a few lines saying why your company deserves to win, together with full contact details of the entrant.
Gordon Thomas, of Impact Exhibitions, the organisers of PATS, said: "It's great that PetQuip has decided to stage these new awards alongside our Harrogate exhbition.
"PATS Harrogate promises to be a brilliant show for the industry, a fact that can only help to enhance these awards."
Tickets to the presentation event will include dinner, wine, a short and professional awards ceremony followed by dancing to a live band. Email pat@petquip.com for a ticket booking form.
"Make sure you keep September 15 free in your diary for a fun evening of networking and entertainment," said Pat. "And you never know, you may be one of the winners too!"
Telephone Pat on 07778 313623 if you need any other information or if you would like information on how to sponsor these prestigious new PetQuip Awards.
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Breaking News: Denes Natural Pet Care sold
A pet-care business in Hove that has been operating for more than 60 years has found a buyer. Denes Natural Pet Care, founded in 1951, was acquired for an undisclosed sum by Petproject, which trades in London as Thrive Pet Foods...
A pet-care business in Hove that has been operating for more than 60 years has found a buyer. Denes Natural Pet Care, founded in 1951, was acquired for an undisclosed sum by Petproject, which trades in London as Thrive Pet Foods.
Thrive was co-founded by entrepreneurs Anthony Bard and Paul Finger in 2005.
Under the terms of the agreement, Thrive will offer a phased transfer of equity, which is conditional on profit targets being met.
The deal was advised by company sale and brokerage specialist KBS Corporate.
Tom Eatough, deal executive at KBS Corporate, said: "I am looking forward to seeing Paul and Anthony build on the Denes brand and I wish both parties the best for the future."
Denes was set up by vet and author Buster Lloyd-Jones, who died in 1980.
Lloyd-Jones wrote the instructional books Love on a Lead and Natural Health for your Pets, as well as two autobiographies.
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New identity for wild bird care brand Nature's Feast
Nature’s Feast, one of the UK’s leading and most established brands in the wild bird care market, has unveiled a new look for the 2013/2014 season.
And parent company Westland Horticulture is putting an extensive PR and advertising campaign behind the relaunch this summer...
Nature’s Feast, one of the UK’s leading and most established brands in the wild bird care market, has unveiled a new look for the 2013/2014 season.
The brand has been replaced with a new stand-out design, which not only aims to clearly demonstrate and reflect the quality of Nature’s Feast, but also effectively engage with customers at point of purchase. Due to be rolled out across the UK & Ireland from August, the new identity, which is targeted at bird feeding enthusiasts, is underpinned with the revamped strapline, ‘Get to know the birds in your garden’.
The Nature’s Feast’s range, includes award-winning seeds, treats and feeders to help consumers attract a wider variety of wild birds into their garden. “Since the Nature’s Feast brand launched in 2005 it has continued to go from strength to strength with our customers recognising Nature’s Feast as a knowledgeable and leading brand in the wild bird care sector," said Westland Horticulture director Keith Nicholson. “Our decision to refresh the brand’s look and feel has been undertaken with a great deal of care following extensive consumer research. This insight is at the heart of the rebrand and new packaging which aims to not only grow the Nature’s Feast brand, but the wild bird food market as a whole.” Westland’s continued investment in the Nature’s Feast brand has also seen the introduction of a new range of seed blends to help drive sales across the pet care market. The range follows a clear hierarchy of feed choices to make it as easy as possible to select the perfect blend and upgrade between mixes. The concise on-pack messaging clearly communicates that the higher the number of seeds in the blend, the more species it will attract. The packaging also includes different energy ratings, which increase depending on the number of oil seeds contained in each pack: - Everyday 4 Seed Blend (Energy rate 5) – great value everyday bird food to keep garden birds fed all year round.
- Supreme 8 Seed Blend (Energy rate 6.5) – made from a broader range of seeds to attract a wider range of birds.
- High Energy, No Mess 12 Seed Blend (Energy rate 8) – the ultimate wild bird food. Includes more oil seeds and has husks removed.
As part of Nature’s Feast’s commitment to the responsible sourcing of ingredients, and to meet customers’ high expectations, the brand has pledged to support farmers operating in an environmentally friendly way. Where possible, Nature’s Feast sources as many raw ingredients from UK farmers who are signed up to the Environmental Stewardship (ES) Scheme, which is delivered by Natural England on behalf of the Department for Food, Environment and Rural Affairs (Defra). To support the launch of Nature’s Feast, Westland has revamped its in-store merchandising to further optimise sales and drive growth. The brand will also benefit from an extensive PR and advertising campaign. As Europe’s premier wild bird food manufacturer, Westland is also home to the Peckish brand, which, like Nature’s Feast, has been specifically designed for pet care retailers to achieve their maximum sales potential. With two distinct personalities, the Peckish and Nature’s Feast brands are clearly positioned at different consumer audiences. Peckish, which is set to benefit from a £1 million TV investment for the 2013/14 season, will continue to drive sector participation amongst those who are either entering the market or buying products sporadically. Nature’s Feast on the other hand, appeals to a narrower range of people who purchase a wider variety of the brand’s products more frequently. “Whether your customer is an absolute novice, or a committed bird lover, Westland can help you deliver the perfect bird feeding solution every time, no matter what their requirements are,” added Keith.
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Dog food made from chicken feathers
Royal Canin president Keith Levy has admitted in an interview with US-based Forbes magazine that chicken feathers are being used in a special brand of the company's dog food...
Royal Canin president Keith Levy has admitted in an interview with US-based Forbes magazine that chicken feathers are being used in a special brand of the company's dog food.
He said that an Anallergenic formula used chicken feathers as the main source of protein.
"This product was 10 years in development, and designed to address a very specific need. Some dogs have intense allergic reactions to certain kinds of proteins. Conventional wisdom was focused on limited ingredient diets – fewer ingredients that would minimize the chances of an allergic reaction. But some dogs would not respond even to these diets. Anallergenic takes it a step further – through a completely different source of proteins," said Keith Levy in an interview for Forbes.
"We have a team in France that is travelling the world to find ingredients. In this case it’s feather meal. It’s not only nutritious but can also be made very palatable to dogs.
"Feathers are broken down to an amino acid level and don’t have much of a taste. Then we add palatisers for taste. In this case, we have to be very careful not to provoke an allergic reaction. That’s why it took so long to develop this particular food.
"We’re looking for lots of different sources of protein for our foods. For some of our foods in China we use worm meal. I tried some kibble made with worm meal once – it tasted very good. So our approach goes way beyond feathers."
Mr Levy said that sustainability was an important issue for Royal Canin and its parent company Mars.
"By using alternative sources of protein, we’re using something that would otherwise end up in a landfill. It’s the best of both worlds: you’re not competing with the human food chain, reducing waste and providing an incredibly nutritious protein," he said.
And he claimed the company wasn't using alternative sources of protein for financial reasons.
"Feather meal is actually not cheaper because breaking it down to amino acid level is a costly process. In fact, feather meal is more expensive than chicken meat. Last year we had a hard time getting enough feather meal from suppliers."
You can read the full interview with www.forbes.com by clicking here
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AQUA 2013 attracts more big names to Telford
An impressive array of first-time exhibitors is appearing at AQUA 2013 in October. They will be alongside established show regulars to showcase their products in the UK’s only dedicated trade show for the aquatics, water gardening and reptilian trades...
An impressive array of first-time exhibitors is appearing at AQUA 2013 in October. They will be alongside established show regulars to showcase their products in the UK’s only dedicated trade show for the aquatics, water gardening and reptilian trades.
With four months to the opening of the two-day event at the Telford International Centre on October 9, the sold out signs are ready to be posted as over 97% of the available floor space has been taken, making it larger than 2011 when AQUA was last staged. The most recent addition to the list of new exhibitors is Interpet, one of the most established names in the aquatics industry. They have selected AQUA 2013 as the first dedicated aquatics trade show for them to support since 2008. As experts in both indoor and outdoor aquatics with its Interpet and Blagdon ranges, the company is keen to demonstrate the on-going innovation taking place in the industry. Jason Booker, commercial manager at Interpet, explains: “We recognise that AQUA has become the prestige trade show for the aquatics industry and we’re looking forward to being part of such a respected event. Interpet prides itself on market-leading aquatic innovation within its brands and AQUA is the perfect event to showcase this. “We’ll be launching several new products and ranges across all our key aquatic and pond brands and we’ll have some special show offers for our customers. We encourage everyone in the trade to attend to show how strong our industry remains in these tough times. We look forward to seeing everybody there!” Other new names at Telford include Beaver Plants, Black Knight, Certikin International, DD The Aquarium Solutions, Fish Sciences, Rolf C Hagen, Ocean Aquarium and Peregrine Live Foods. Two American companies Brightwell Aquatics and OmegaSeaLLC are crossing the Atlantic to make their first appearance at Telford. Certikin International are using the show to promote its recently signed agreement as the exclusive supplier of Heissner’s brand of pond, koi and decorative products to the UK aquatics market. Looking forward to October, Steve Nelson, Certikin’s commercial manager, says: "Certikin have been known for years in the aquatics market for their skimmer and maintenance equipment but AQUA2013 will give us the opportunity to showcase our extended range of products from our Cepex brand of PVC pipe and fittings to its white ABS range of pipe and fittings, as well as our UV systems, filters and pumps for the larger installations. “In addition, Certikin have recently signed a distribution agreement for the welcome return of Heissner as a major player in the UK with their range of pond and fountain pumps, pond filters, water features and its associated products, all of which come with excellent point of sale merchandise. "The stand will feature a typical display of the Heissner range of products in a showroom environment along with the smart new Black skimmer from Certikin, designed especially for the UK aquatics market and also samples of Certikin's extended range of products. Steve Nelson added: “It will be an excellent opportunity for the UK trade to come and meet with the Certikin aquatics team and find out how we can help them with developing and promoting their business by working with Certikin and Heissner." Certain to make a big impact at AQUA 2103 are Rolf C Hagen who has booked the biggest stand at the exhibition. Paul Trott, marketing manager of Rolf C Hagen (UK), said: “Following the growing success of the AQUA show in recent years, we have made the decision to support this important industry event in 2013; and we will be doing so in style! We will be bringing our latest aquatic, reptile and pond ranges and in true Hagen style will be exhibiting them on the largest stand at the show. “ Peregrine Livefoods are looking forward to their first appearance at AQUA. “Having watched the show grow over the years, and acknowledging the close link between aquatics and reptiles, the time is right for Peregrine, the UK’s largest reptile specialist wholesaler to take a stand at AQUA 2013” says Tim Green, director. “The timing is perfect for us,” adds director Dave Perry (right). “It will be a great follow up to our own Open Day in June, and will coincide with the launch of many new products currently in the pipeline. We expect to see many familiar faces and hopefully a few new ones too.” For Brightwell Aquatics, the goal of crossing the Atlantic to attend AQUA 2013 is to establish contact with a greater number of retailers than those who are already aware of their aquarium water-care products. For company president Chris Brightwell, the exhibition also offers the opportunity to speak directly to visiting buyers. “We can tell them about our company’s philosophy and unparalleled quality of the products we offer, and how these aspects may be the crux of forming a mutually-beneficial business relationship between Brightwell Aquatics and their retail operation. “I am British by heritage (my family hails from Kent), and the UK market is extremely important to me, so I hope to improve our market presence there through greater diligence and sales efforts.” FishScience is a start-up enterprise by a well-known industry figure that plans to launch a range of aquarium and pond fish foods at the exhibition. The product line-up is currently under development and is being unveiled on the opening day of AQUA 2013. D-D The Aquarium Solution Ltd - is fast becoming one of the most well known and respected suppliers of specialist equipment in the market place for use in salt water and fresh water aquariums. They will be showcasing new products in what they say will be a calm and relaxing atmosphere. Visitors will be able to catch up with regular Aquatees like Aquadip, Aqua Pacific UK, Berry Ring, Casco Europe, Cloverleaf, Gordon Low, Hozelock Cyprio, JMC Aquatics, King British, Mars Fishcare, Neil Hardy Aquatics, OASE (UK), Oasis Atlantis Lotus, Pedigree Aquatics, Reef One, Sibo, Tetra UK, Tropical Marine Centre and Velda BV. AQUA 2013 follows the successful pattern of previous years which have made it the ‘must-visit’ event for trade buyers. Popular features such as the New Products Showcase and Awards, a full programme of free seminars, free lunches for visitors and the free by invitation exhibition buffet dinner all contribute to the visitor experience. Full details about AQUA 2103 can be found on the exhibition’s dedicated website, www.aquatelford.co.uk, including the free on-line registration and details of local hotels for visitors seeking overnight accommodation as well as a full list of exhibitors.
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Two new fish treats from Hollings
Hollings have launched two new dog treats – Hollings Fish Bites and Hollings Whitefish & Potato Biscuits...
Hollings have launched two new dog treats – Hollings Fish Bites and Hollings Whitefish & Potato Biscuits...
Both treats can help with skin and coat condition, joint mobility and gut health, and they are 100% natural, made from fresh fish. The fish is sourced responsibly from within EU waters, and the treats are manufactured in the UK ensuring that they are wheat, soya, dairy & gluten free. They are also free of artificial preservatives, colouring and additives. Both products come in new packaging, with a resealable top and also have the option of a display box. For more information visit www.hollings.uk.com
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The UK’s largest dog welfare charity Dogs Trust has teamed up with Keep Britain Tidy to launch the first-ever The Big Scoop on June 14, when all around the UK there will be events and activities promoting poop scooping. Celebrities Ben Fogle and Kirstie Allsopp are supporting the campaign to encourage responsible ownership when it comes to cleaning up after a dog.
Up and down the country local authorities spend millions of pounds each year on cleaning up dog mess and many communities are suffering the consequences of the minority of those irresponsible dog owners.
Whether you’re a council or a community group, a vet or a school, or if you simply want to show your support as an individual, there are plenty of ways to get involved or even organise your own Big Scoop event.
The Big Scoop is an opportunity to remind every dog owner that they need to ‘Bag it and bin it’. Top tips to create your own Big Scoop event 1. Put your thinking cap on - what kind of event would you like to organise? Are you envisaging something rather big with a marquee, tables, games and activities…or maybe more low key such as a couple of members of staff walking around key areas in your community, handing out poop bags and info on dog fouling? Both can be equally effective - so consider what you think would work best for your community as well as your budget, staffing and location. 2. Where could you hold your event? In a park, outside a community centre, on an estate? Have you already got events that are happening that day that you could piggy-back on? 3. Invite others to take action with you! Use the Big Scoop resources (posters and flyers) to help you build awareness and publicity for your event. Maybe organise support from school or community groups to come out on the event on the day. 4. Think of something to attract the public on the day - people wearing the eye-catching Super Scooper Capes and giving out badges and poop bags is a good start. Or how about running a competition in the local paper to get people to come along on the day? You can order free Big Scoop materials by clicking here
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A new practical scoop-system called Poo Poo Bags, which disposes of dog waste in an elegant and convenient way, is proving to be an instant hit for UK distributor Billy + Margot...
Humorous prints such as 'Doggy bag', 'Don’t blame me' and 'Size matters' make the walk to the next rubbish bin an easy and fun task. Billy + Margot says the 16 humorous paper bags are the easiest, cleanest and most practical way to dispose of a dog's left overs. They are 100% bio-degradable.
"We have had some great orders for our new Poo Poo Bags already! They're selling like hot cakes," the company revealed this week. For more information click here
Mars Petcare launches biggest-ever Cesar brand campaign
Mars Petcare has launched a 15-week TV ad campaign for its dog brand Cesar and will support it with point of sale materials, new packaging and online activities...
Mars Petcare has launched a 15-week TV ad campaign for its dog brand Cesar and will support it with point of sale materials, new packaging and online activities.
Created by AMV BBDO, the new campaign will encourage dog owners to ‘love them back’, and it's the first Cesar TV advert for five years. Directed by Andy McLeod, from Rattling Stick, the advert is set in a European town, and portrays the loving relationship between an old man and his Westie. The main message is that feeding Cesar is one of the ways the old man can repay his faithful little companion for unconditional friendship and love. Miranda Sambles, UK Marketing Director Mars Petcare, said: “The essence of the Cesar brand has always been rooted in a special understanding of the unique relationship between owners and their dogs.
"In our new campaign we wanted to refresh the brand by capturing this wonderful bond in a heart-warming, yet authentic way. We’re confident that, through real and authentic relationships, the campaign will generate a strong emotional connection with dog owners.” Mark Fairbanks, Creative Partner AMV BBDO, said: “If you're a dog person you'll understand that he's not just a pet, he's a proper friend. You talk to him, confide in him, grieve with him. He gives you unconditional love. There's only one dog food you can give to a friend like that.” The 60-minute TV ad ‘Journey’ will be supported by further 40-minute and 30-minute cut-down versions and will air nationally for 15 weeks.
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Four million dog owners are unaware of upcoming legislation which requires all dogs to be microchipped, research by Petlog has revealed.
The research, carried out by the UK’s largest lost and found database for microchipped pets, has found that almost half of all dog owners are unaware of the impending compulsory microchipping legislation.
Just 54% of dog owners answered that they knew compulsory microchipping for dogs was to be implemented in the UK and only one in five of those knew that the legislation was coming in to force in 2016.
More worryingly, however, was the lack of understanding of how a microchip works – 12%, which would amount to more than 900,000 dog owners in the UK, thought a microchip acted as a GPS device.
For 10 years Petlog has been running National Microchipping Month in June to raise the profile of pet microchipping and its benefits, and also to educate pet owners about how it works, the need to keep contact details up to date and how to make the most from a database.
“Making sure that awareness about microchipping was our first priority when we began National Microchipping Month in 2004, but now we want to ensure pet owners fully understand exactly how the microchip works, that they need to keep their contact details up to date and of course are aware of what is happening in regards to legislation," said Petlog executive Celia Walsom.
“Microchipping is the most popular form of permanent identification, and has reunited hundreds of thousands of pets and owners in the UK since it was introduced here over twenty years ago, and yet pet owners do not seem to fully understand how the microchip works and why it is so important to keep their contact details up to date.
“Worryingly the research found that around 12% of pet owners wrongly believe that the microchip acts as some sort of GPS device, or can stop a pet from wandering a certain distance. It is important that people understand how a microchip works so that they know how to make the most of it.
“The rules of responsible pet ownership still stand - the microchip is an added benefit and should work alongside a collar and tag. The research found that half of pet owners (51%) didn’t know if their contact details were up to date with their microchip database. We need pet owners to understand that they need to keep their contact details up to date as it becomes a lot harder and slower, if possible at all, to reunite pets when contact details become outdated.”
A microchip is about the size of a grain of rice and each microchip has a unique number which is identified when scanned. Welfare organisations, vets, dog wardens and other authorised users will scan a pet when it comes to them and contact the microchip’s database to find the owner’s details.
For several years Petlog has raised concerns that pet owners’ contact details can become out of date and they have been using National Microchipping Month as a catalyst to get pet owners to check their contact details by working with vets, welfare and local authorities to raise awareness.
To find out more about National Microchipping Month and events that are taking place in your area, visit www.nationalmicrochippingmonth.org.uk.
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SureFlap partners Wood Green to encourage microchipping
SureFlap, the microchip-operated pet door company, has become an affiliate partner of animal rehoming charity Wood Green in a bid to promote the microchipping of pets...
SureFlap, the microchip-operated pet door company, has become an affiliate partner of animal rehoming charity Wood Green in a bid to promote the microchipping of pets.
And ahead of National Microchipping Month, SureFlap has donated 48 of its cat flaps to Wood Green.
Wood Green is keen to work with organisations, such as SureFlap, that promote microchipping as an animal welfare ‘best practice’ initiative. Beverley Street, deputy manager of cat welfare at Wood Green, says: “We receive many cats that have evidently been loved and well cared for but come to us when it hasn’t been possible to identify their owners. All our cats and dogs are microchipped before leaving Wood Green. To operate SureFlap pet doors the animal needs to be microchipped, creating another prompt for owners to take action.” SureFlap pet doors use a resident cat’s microchip to ensure only authorised pets can enter the house, keeping out intruder animals. Vets recommend microchip-operated cat flaps, as they don’t require the animal to wear a collar, which can become tangled in branches. Additionally, recent research also reveals that secure pet doors are beneficial to a cat’s health. A survey of cat owners showed that cats can become stressed by feline intruders entering their homes through a traditional cat flap. As a result these cats are more likely to develop skin problems such as itchy skin and hair loss. Judith Bank, of SureFlap, says: “Cats are very territorial and many problems, such as spraying in the house, can be avoided if they feel secure in their own homes. We are delighted to become a partner of Wood Green and support its important work on improving animal welfare.” Last year the charity received 2,313 cats – almost half of the lost and unwanted animals they cared for that year.
To help the charity fundraise, SureFlap has agreed to donate £10 each time its cat flap is purchased via the Wood Green website, with customers receiving a £6 discount.
Wood Green is running a Microchipping day on Monday, June 17. For more information ring 0844 248 8181 or email info@woodgreen.org.uk
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New reptile brand WhitePython has expanded its range of dried food, offering two new natural dried foods with medicinal purposes.
Chamomile promotes pain relief and acts as an anti-bacterial, anti-inflammatory and anti-spasmodic. This is ideal for Tortoises or Agamid Lizards with a cold or diarrhoea. It should be ideally mixed into an existing food source and fed daily.
Natural dried Nettle Leaves help detoxify and boost the metabolism of your reptile. Ideal for Tortoises or Agama Lizards coming out of hibernation to help get them moving again.
The new foods are distributed through Peregrine Livefoods and if you’re quick, you can take advantage of their initial launch offer of Buy 2 get 1 Free! Product Details: - Chamomile 50g - RRP: £5.99
- Nettle Leaves 20g - RRP: £5.99
For more information about the new range you can visit their website at www.whitepython.com.
UK retailers battling against rising costs of raw materials
One in four (25%) firms in the UK retail and distribution sector are considering cutting costs to cater for the rising prices of raw materials, according to new research...
One in four (25%) firms in the UK retail and distribution sector are considering cutting costs to cater for the rising prices of raw materials, according to research carried out by leading commercial insurer NIG. The research, which surveyed businesses across the UK with annual turnovers from £50k to £20m+, found that nearly one in five (19%) firms in the retail and distribution sector – equivalent to 93,000 businesses – admit that they are considering changing business processes and/ or products to accommodate the high cost of raw materials. Around one in ten (8%) firms in the sector said they were concerned they were underinsured against theft or damage given rises in the costs of raw materials. Over one in ten (12%) reported they had suffered a theft of stock over the past 24 months while 3% – equivalent to 15,000 businesses – said they had been hit by a theft of raw materials. Martin Hall, Director of Commercial Underwriting at NIG, said: "The UK retail and distribution sector is facing a number of challenges and the rising cost of raw materials has clearly become a key concern for many retailers and similar businesses. “While many are taking steps to cater for these challenges, it is vital that businesses assess the risks they face and make sure they are not leaving themselves exposed to unnecessary risks and threats. If companies have changed processes, products or moved property, for instance, they need to let their insurance broker knows as this could impact their cover.” The research from NIG found that nearly a quarter (23%) of firms in the sector said they had never had a professional risk assessment carried out on their business. Of those that had a risk assessment conducted, 18% said that they had not had one for more than 12 months. Martin Hall at NIG said: “I would urge businesses to pro-actively contact their broker to discuss a risk assessment and their cover in general. Insurance brokers can provide important advice and discuss practical steps that businesses can take to mitigate the risks they face. The aim of a risk assessment is to determine what measures, if any, are required to safeguard the health, safety and welfare of employees and other third parties, who may be exposed to risks arising from businesses or business activities. It should be seen as a fundamental part of standard business practice.”
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As the first scheduled airline to carry cats and dogs from the USA into London Heathrow under the Defra Pet Travel Scheme, Virgin Atlantic has flown over 15,000 pets since the 'Flying Paws' scheme launched in 2003 to destinations as far flung as Cape Town, Los Angeles and Sydney.
To celebrate its 10-year anniversary the airline is working with the Canine Cookie Company to give a 'Happy Barkday' cake for dogs and a ‘purrfect” birthday cake for cats and is also giving owners extra miles for their Flying Club account.
John Lloyd, Director of Cargo, Virgin Atlantic, commented: “Since the introduction of the Pet Travel Scheme in 2003, we have quite literally taken the lead in providing a pedigree service for our furry friends and we are seeing more and more passengers trusting us with their precious cargo.
“We’ve transported so many breeds all around the world – ranging from Siamese cats to Australia and Yorkshire terriers to the Far East. We’ve carried animals for customers who want to make sure their pets also get a holiday in the sun, for those staring a new life abroad and we’ve even flown police sniffer dogs trained in the UK to the Caribbean."
Entertainer John Barrowman, who is a regular user of Virgin Atlantic’s pet cargo service, said: ‘My dogs are part of my family so when work takes me to America, as it does regularly, I want my family with me.
"I trust Virgin Atlantic with my dogs, Captain Jack, a Jack Russell, and Harris, a cocker spaniel."
For more information on Virgin Atlantic’s pet service, go to www.virgin-atlantic.com
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OATA calls for customer charter
Aquatic industry voice OATA is calling for the Animal Health and Veterinary Laboratory Agency (AHVLA) to come up with a Customer Charter after introducing higher fees for its work...
Aquatic industry voice OATA is calling for the Animal Health and Veterinary Laboratory Agency (AHVLA) to come up with a Customer Charter after introducing higher fees for its work.
New charges for importers of live fish come into force on June 24 after a long consultation by the AHVLA. But OATA, which has spent the last year questioning the new fee levels to be set, says the charges are still high when the process of releasing consignments of fish can be so variable.
And it is now pressing for the government agency to set standards of service that companies can expect when their shipments come into border inspection posts at UK airports.
AHVLA has now revealed it will charge a £40 fee per import CVED licence, which compares to the current £6.60p from June which will rise to £74 in April next year. This is lower that the charges first proposed of £48.71 per CVED import licence from October 2012 rising to £73.52 from April 2013.
“We’ve spent a considerable time questioning the AHVLA about how it came up with the first set of charges. The idea behind this rise is ‘full cost recovery’ so we’ve been pressing for information on exactly how the costs involved in this service have been calculated to make sure the industry was being asked to pay a fair price for the service it gets,” said OATA’s Chief Executive Keith Davenport.
“We’re pleased that during this time we’ve managed to keep the industry from paying the increased charges which should have been introduced in October last year. We estimate that from October 2012 to April 2014 – when the next review is due – we will have saved companies more than £450,000 through our action. But the new £40 charge – while still lower than first proposed – is still six times what companies are paying now, which is quite a hike to bring in with just a month’s notice. Companies really need more time to plan for how they will find these extra costs.
“And our biggest concern remains the extremely variable service that importers get at border inspection posts at UK airports. If AHVLA wants to go down the route of full cost recovery then it needs to set service standards for its work.
“Companies have no choice but to use AHVLA yet there is no laid-down set of expectations of the service they will get when their imports arrive at an airport. Customer Charters or service standards are an accepted part of business – even within the public sector - so we are now pressing for AHVLA to come up with one of its own that importers can hold its staff to.
“We are part of the stakeholder group that AHVLA has created and we will use this opportunity to discuss these issues further.”
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Crufts winners prepare for 130-mile charity walk
Crufts Best in Show winner, a Petit Basset Griffon Vendeen called Jilly, and her owner Gavin Robertson, will begin their 130-mile charity walk next week (June10), having already raised £11,637.
Crufts Best in Show winner, a Petit Basset Griffon Vendeen called Jilly, and her owner Gavin Robertson, will begin their 130-mile charity walk next week (June10), having already raised £11,637.
They will be joined on Jilly’s Jolly Jaunt by previous Crufts champions; six Best in Group winners from this year’s Crufts; representatives from the High Profile Breeds and representatives from 23 breeds that are deemed by the Kennel Club to be vulnerable because their annual registrations are so low.
They will be greeted by local mayors and council chairmen on route. The walkers will finish at London’s Great Ormond Street Hospital, on June 14.
Amelia Siddle, who won the Junior Warrant competition at Crufts and who has completed a painting of Jilly and Gavin, which will be auctioned after the walk, will be completing the whole 130 miles with her dog Flo. 60% of the money raised from the walk will go to Great Ormond Street Hospital, 35% to DogLost organisation and 5% to the Kennel Club Charitable Trust. Jilly and Gavin can be seen along the walk at the following points: Monday, June 10 - Boat Inn, Catherine de Barnes B91 2TJ 9.45am
- Black Boy, Heronfield B93 0EB 10.55am
- Cape of Good Hope, Lower Cape CV34 5DP 3.00pm
- Blue Lias Inn, Stockton CV47 8LD 6.25pm
Tuesday, June 11 - Heart of England, Weedon NN7 4QD 1.10pm
- Wharf pub, Bugbrooke NN7 3QB 3.10pm
- Navigation, Stoke Bruerne NN12 7SY 4.45pm
Wednesday, June 12 - New Inn, New Bradwell MK13 0EN 9.45am
- Pear Tree Bridge Inn, Waterside MK6 3PE 11.45am
- Three Locks Inn, Stoke Hammond MK17 9DD 1.40pm
- Red Lion, Marsworth LU7 0QU 3.40pm
Thursday, June 13 - Ye Old Red Lion, Nash Mills HP4 2NB 9.35am
- Hunton Bridge, Bridge No 162 WD4 8RQ 10am
- Cassiobury Park, Bridge No 167, Watford WD17 3BD 11am
- Batchworth Lock, No 81, Rickmansworth WD3 1JJ 12pm
- Coy Carp, Harefield UB9 6HZ 1.15pm
Friday, June 14 - Paddington Basin 12pm
- Hyde Park Corner 1pm
- Kennel Club, Clarges Street 2pm
- House of Commons 3pm
Speaking about the training regime, Gavin Robertson said: “We have been training very hard, and of course Jilly has been in her element on all of these long walks. I have been overwhelmed so far by the support that pedigree dog lovers and owners have shown by getting involved or pledging money, the whole dog world has really got behind this initiative. The walk truly demonstrates how healthy pedigree dogs are, whilst raising money for fantastic causes.”
Caroline Kisko, Kennel Club Secretary, said: “Gavin and Jilly have done an amazing job in fundraising for the benefiting charities and we wish them luck for next week. I hope that dog lovers and owners that live in the areas that they are walking through will cheer them on and show their support.” Full details of the route that Gavin and Jilly will be taking can be found on the dedicated website www.jillysjaunt.co.uk.
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BARF diets can now be topped off by adding a KombiMix supplement which has been developed by the makers of Hokamix.
Kroeske BV has helped vets and breeders for over 20 years with their Hokamix herb supplements designed to improve life quality by benefiting dogs’ metabolism, coat, skin, joints, vitality and growth. The company's philosophy on BARF feeding is based on the scientific findings of Ian Billinghurst and other nutritionists, who state that dogs would naturally utilise more nutrients than those contributed by raw flesh, bones and vegetables. Hokamix BARF Kombimix adds a finishing touch to BARF diets with its combination of natural ingredients of linseed, rice bran, seaweed, herbs, algae and apple in powder form – resulting in a cleansed system, optimal digestion, supported metabolism, strong coat and vitality. For more information on Hokamix supplements, including their dried vegetable mix, contact NSPS on freephone 0800 9179675 or email enquiries@nsps.co.uk
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New smartphone app for cat lovers
Petlog has partnered with Fetch Digital to create a new app for cat lovers featuring the Lost Cat Alert to help owners find their lost cats...
Petlog has partnered with Fetch Digital to create a new app for cat lovers featuring the Lost Cat Alert to help owners find their lost cats. Using the new my cat app, Petlog Premium owners can send an alert to rescues, vets and voluntary organisations in a 30-mile radius of where their cat went missing, directly from their mobile phone. To celebrate the 10th anniversary of National Microchipping Month, the app is now available free on iPhone for a limited period.
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The Pet Show has teamed up with Medivet to offer visitors free access to qualified vets.
The Medivet team, including head vet and partner Simon Pudsey, will be providing a free ‘Dog MOT’ on their stand at the show, which takes place on July 20-21 at Stoneleigh Park, Warwickshire.
The aim will be to give a broad overview of your dog’s health, highlighting any potential issues and recommending further consultation if necessary. Most dogs are, of course, expected to be awarded a clean bill of health, giving owners peace of mind. The Medivet stand at the Warwickshire-based show will also feature the opportunity for budding young vets to try out their skills - on a six-foot teddy bear! Children will be invited to don vet uniforms and perform an ‘operation’ on their ‘patient’, who will of course also be closely attended by qualified professionals.
For more information visit www.thepetshow.co.uk
Online shoppers feel left in the dark when it comes to delivery
New research reveals that many online shoppers feel left in the dark when it comes to the delivery of their purchases, with one in three saying that they often don't hear anything until their parcel arrives on their doorstep...
New research reveals that many online shoppers feel left in the dark when it comes to the delivery of their purchases, with one in three saying that they often don't hear anything until their parcel arrives on their doorstep.
Forty three percent of online shoppers would like a more accurate estimate of when to expect their parcel, and the overwhelming majority (91%) said that they would be happy for e-tailers to email or text them with delivery details.
Over half (51%) of those surveyed said that they would like all their deliveries to be timed, enabling them to ensure that they were at home to receive them.
When waiting in for a parcel, the majority (75%) preferred a one hour time window for their delivery.
The survey of Britain's online shopping habits also found that: - One in five think retailers could do more to keep customers informed about their delivery
- 38% of would like to be updated regularly on when to expect their parcel
- 46% have experienced a timed delivery
Commenting on the research, DPD's CEO Dwain McDonald said, "For many people, shopping on the i-street has become as mainstream as nipping down to the corner shop. In a few short years the range of products bought online has expanded, both in nature and value.
"Gone are the days when the internet was just a market place for lower value, commodity goods such as books, CDs and DVDs.
"But, with more expensive items such as smart phones and tablet computers now being bought online, it is increasingly important that customers feel confident about all aspects of their transactions.
"Delivery is an integral part of e-retailing, playing a crucial role in the overall customer experience. For some shoppers restricted or costly delivery options, or poor communication can make or break a sale, but, a good experience will enhance the e-tailer's reputation, build customer loyalty and in turn help drive more sales."
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Gareth Evans, the Aquatic, Pet and Fisheries Manager at Burston Garden Centre in Hertfordshire, has been added to the GIMA Awards judging panel.
Gareth is one of three new additions to the judging panel, the others being Andy Smith, the new Garden Plant Buyer at emerging garden product retailer Waitrose; and Tristan Sissons, the well respected Gardencare Buyer for the Garden Centre Group.
They join the existing line-up of:
- Conna Powles, Buying Director, Haskins Garden centres
- Simon Moore, Head of Garden Buying, Wilkinson Stores
- Jo Wood, Garden, DIY and Security Buyer at QVC
- Mike Wyatt, Editor, Garden Trade News
- Tim Rumbold, Editor, Amateur Gardening magazine
- Peter Burks, Chairman of the Garden Centre Association
They will be tasked with judging products in the following categories:
- Pet Care, Aquatics and Wild Bird Care
- Garden Care Products
- Growing and Planting Equipment and Sundries
- Outdoor Leisure, Garden Structures and Features
- Plants Seeds and Bulbs
- Tools, Machinery and Implements
- Garden Landscaping
- Garden Retail Related Products
- Point of Sale Material
- Consumer Product Packaging
- Marketing Communication
Entry to the Awards is open to all suppliers of new product or marketing launched between June 2012 and May 2013.
With new emphasis being put on the Pet Care and Aquatic categories this year and with a specialist judge, Gareth Evans, on board new opportunities for suppliers with product in these categories are opening up. Many entrants see the benefit of simply getting their products under the noses of some very influential judges.
Closing date for entries to this years GIMA awards is the 21st June and the winners will be announced at the glittering Gala Dinner and Presentation Evening at the Queens Hotel Leeds on the 18th July.
Further details are available on the special section of the GIMA website at http://www.gima.org.uk/awards_2013.asp?Page_ID=28
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