In This Issue
Pet shop owner thwarts armed attack on store
British companies target $59 billion US pet market
Pets Choice get on the trail of brand awareness
Collarways introduces paw-protection MaxWax to UK
The launchpad for the next bestselling pet products
Lily's Kitchen relaunches dry dog food range
Debbie brings winning formula to the AmPet team
Pooch & Mutt earns top customer feedback award
Speculation mounts over pet firm’s interest in Brantano stores
Self-service dog washes offer high level of profitability
Vet practices win £4,000 cheques for pet health schemes
Microchip warning issued in Valentine's Day message
Pets At Home invests £200,000 in King’s Lynn store and creates new jobs
Irish dog-minding service to expand its British operations to London
Pet cemetery apologises after cremation blunder
The Instagram pets that become profitable businesses
New starter at Hollings
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Pooch & Mutt earns top customer feedback award

Pooch & Mutt has been accredited with the Gold Trusted Merchant award from Feefo, an independent customer review provider.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo produces honest consumer generated ratings and reviews for companies such as The White Company and Expedia.

The Gold Trusted Merchant award recognises the hard-work and excellent customer service that Pooch & Mutt consistently delivers, in the eyes of their customers. To receive a Gold Trusted Merchant award, Pooch & Mutt needed to display an average Service Rating of between 95% and 100%. With a 99% service rating, it is clear how much Pooch & Mutt value their customers and the experience they have.

The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Gold Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.

Samantha Southwell, head of Communications for Pooch & Mutt, states: “We are so pleased to have won the Gold Trusted Merchant award from Feefo. It highlights how much we value and respect our customers. With over 58,000 fans on Facebook, it is clear our customers are just as passionate about our products as we are.”

Pooch & Mutt products are available through Pedigree Wholesale, Vital Pet Products, Armstrong Richardson and Best Pets as well as direct.
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