Pets at Home has unveiled its newly designed flagship Pet Care Centre in New Malden – a game changing destination that sets a new gold standard for pet care.  

This £2.2 million+ transformation marks the single largest investment in Pets at Home’s estate history and delivers a world class experience for pet owners and their beloved companions. 

At an impressive 27,360 sq.ft, this cutting-edge centre offers a completely reimagined experience for pet owners.  

Featuring an increased range of services (such as a newly refurbed and extended veterinary practice), premium facilities (such as a luxury Pets Grooming Salon with 50% more capacity) and thoughtful touches at every turn, it’s more than a store – it’s a one stop destination for animal lovers across New Malden and beyond.  

Pets at Home’s impressive £25 million investment in estate interventions this year alone highlights its commitment to refurbishing, enhancing, and futureproofing its facilities. 

The New Malden Pet Care Centre is a key example of this strategy, forming part of the company’s ambitious expansion programme. By opening new Pet Care Centres, modernising existing ones, and collaborating with veterinary practice owners, Pets at Home continues to deliver outstanding pet care services to communities nationwide. 

To celebrate the new look Pet Care Centre, the Veterinary Practice Owner Michelle Akande and Store Manager, Bart Kemal, held a ribbon cutting ceremony and launch event on Friday (29th November). which continued into the weekend.  

This new look flagship Pet Care Centre boasts a host of new features and innovative spaces tailored to meet the evolving needs of pets and their families:  

• A dedicated Nutrition Hub with an increased range of fresh, frozen and raw food options to reflect the diverse feeding choices adopted by pet owners today. The Hub will also feature increased fridge and freezer space, a pick-and-mix treat bar stocked with natural products, and a designated consultation area for help and advice across all life stages from puppy and kitten to senior.  
• An expanded Health Centre making it easier for customers to manage their pets' everyday healthcare needs, including licensed medications and easy access to free pet weighing scales. 
• A team of highly trained pet care advisors who are on hand every day to support with free advice, including flea and worm subscriptions, free weight checks and pet food consultations, as well as fitting services for dog coats and harnesses. 
• An expanded cat area which will feature premium and own brand products typically only available online.  
• The largest live Pet Zone in our estate, combining small animals, aquatics, and reptiles in an interactive space. It features a small animal village, a children’s workshop for feeding demonstrations and talks, and digital experiences like games and quizzes to promote responsible pet ownership. 
• A pet adoption centre and pet food bank donation point, in partnership with Blue Cross, to support local pets in the community.  
• A new community zone at the front of the store, featuring a designated recycling and charity donation area, along with a multifunctional 'Paws Point.' This space is designed for workshops, new pet advice, or simply relaxing and charging a phone while waiting for pets in the Pets Grooming Salon or Vet Practice. 
• Seven new tills to accommodate shopper’s needs – the most in any Pets at Home..  
• Digital and interactive screens to help educate customers with their pet choices. 

Additionally, the Pets Grooming Salon has expanded and now features six spacious grooming tables and three baths, meaning a 50% increase in capacity to accommodate the high demand in the area. The Pets Grooming Salon will also have a new check-in area, known as the Check Point, to allow groomers to give pets a thorough examination before commencing with the groom.

Store Manager, Bart Kemal at Pets at Home New Malden, said: “We’re incredibly excited to unveil the transformed Pet Care Centre right here in New Malden. This isn’t just a store – it’s a haven for pet lovers and their furry friends. With a fresh look and feel, an enhanced range of top-tier services, and a shopping experience like no other, we’ve created a space that truly celebrates the joy of pet ownership. What makes this transformation even more special is our incredible team, some of whom have been part of this journey for over 20 years! We can’t wait to welcome customers to explore, connect, and see how we’re raising the bar for pet care. Whether you’re here for your dog’s next adventure, your cat’s favourite treat, or expert advice for your small animals, we’ve got everything you need to keep tails wagging, whiskers twitching and hearts full!” 

The Companion Care veterinary practice in New Malden has now completed its rebrand to Vets for Pets and continues as a locally owned practice, run by Practice Owner Michelle Akande and her team of 24 highly skilled vets, advanced veterinary nurses and experienced client care advisors offering a range of veterinary services. The newly refurbished vet practice has almost doubled in size and now features: 

• Six spacious consultation rooms which will be fully air conditioned throughout for increased patient comfort (two more than previously). 
• Separate waiting areas and separate wards for cats, dogs, small animals and exotics.  
• Upgraded imaging suite, including a state-of-the-art digital x-ray machine as well as a new ultrasound machine and a new rigid endoscope to enable more in-depth procedures. 
• A second operating theatre for complex and routine procedures. 
• A brand new separate dental suite which will include new dental radiography.  
• A dedicated nurse consultation room to provide more nurse clinics including laser therapy. 
• A dedicated pharmacy featuring a convenient service window for quick and efficient access to pet prescriptions and healthcare products. 

Practice Owner, Michelle Akande at Vets for Pets New Malden, said: “We’re over the moon to announce the opening of our newly extended and refurbished veterinary practice in the new look Pet Care Centre; and can’t wait to continue the journey with our loyal clients and welcome new faces. Being part of this community means a lot to us, and we’re dedicated to supporting the pet owners of our local area. With our enhanced facilities and services, we’re dedicated to delivering top quality pet care every day.” 

The new look Pets at Home Pet Care Centre is open seven days a week and pet owners in New Malden can keep up to date with the latest news and offers via the website.  

New customers can sign up to Pets at Home’s free Pets Club for tailored offers, advice and news.

Gallery of pictures from the new Pet Care Centre below