Natures Menu launches new Track and Trace service
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Natures Menu has launched its own Track and Trace service for online deliveries, making it the first pet food company in the UK to do so.
Available to both consumers and trade customers, the service will mean online orders can be tracked easily and conveniently through the website and on mobile devices, as soon as the order is placed.
Once the order is on its way via one of Natures Menu’s own fleet of freezer vans from one of four local depots across the country, the customer will be able to see their allocated delivery slot, the name of their delivery driver and any important updates on their order.
Craig Taylor, Managing Director of Natures Menu, said: “Following feedback from both customers and retailers, being able to track and trace when their delivery will be arriving is something that they value hugely.
"The service has been introduced as part of Natures Menu’s overall control and traceability within its full supply chain - from the field to the pet’s bowl.
“Customer service is of utmost importance to us, as reflected through our recent Feefo Gold Award, and this is just another addition to ensure a convenient and good value offering for our customers.”
The service is live as of today and will be available on all orders made through the main website for consumers and the Natures Menu trade area for trade customers and retailers.
Retailers wanting to find out more information about the new service, or the full Natures Menu range can email trade@naturesmenu.co.uk or phone 0800 0183770. By registering for a trade account, retailers can gain access to hassle-free online ordering, great value freezer deals and point of sale, plus free training and the option to become a qualified Raw Advisor.
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