The owners of an award-winning pet store set to close in a fortnight have told Pet Trade Xtra this week they hope to return to the pet industry in the future. Husband-and-wife team Jamie and Liz Gleave are being forced to shut down Paws and Claws at Frodsham Railway Station, Cheshire, due to problems with their new landlord.

“We will be permanently closing our shop in a fortnight,” said Jamie.  “We had planned to sell the business to ensure it remained part of Frodsham's independent retail offering. However the new landlord did not want to proactively work with us to facilitate the sale after we had secured a willing buyer.”

Paws and Claws was voted UK Retailer of the Year in 2017 at the PetQuip Awards, as Jamie and Liz were rewarded for all their efforts in transforming an ailing business they bought in 2010.

The Arch Company, which claims to be largest provider of properties for small and medium sized business in England and Wales, took over as landlord after buying Network Rail’s portfolio of commercial properties.

“Sadly like many commercial landlords they do not appear to appreciate the challenges that small independent businesses currently face in the retail environment, or the contribution they make towards the vibrancy and diversity of towns,” said Jamie.

“In our case it seems they are content for an established business to just close and leave their property empty, rather than work with them to secure its long term occupancy and future rental income.”

Jamie continued: “We're also facing repair bills and may potentially have to pay a worrying large sum of money for a water leak that was not our fault. The uncertainty over this is likely to continue for at least a month after we close our doors.

“The actions and attitude of our landlord are, quite frankly, unfathomable and the whole experience has made Liz quite unwell in recent weeks.

“We're very sad to be leaving the pet trade but our landlord has put us in an untenable position.  We have looked into whether we could move the business into another property in the town, but nothing suitable is available and if I am honest our preference would be to buy something outright rather than ever rent again.

“In terms of the future, we are looking to relocate to Shropshire in a couple of years once our son has finished school and our house renovations are completed.  It's likely Liz will open another shop once we're settled, but she is also interested in other possible businesses such as dog daycare or kennels. At the moment the options are open, but I expect we will be back at some point.”

The Arch Company have said they have tried to find a solution to the concerns raised by Jamie and Liz.

Pat Flynn, PetQuip’s trade association manager, said: “It’s sad to see Jamie and Liz having to close their award-winning business under such difficult circumstances. It’s a fantastic and unique pet store that deservedly won the PetQuip Retailer of the Year Award in 2017, and such a shame it will no longer be in operation. I wish Jamie and Liz all the best for the future and hope that one day they return to the pet trade.”

More than 70 of the pet industry’s high achievers have been shortlisted for the 2019 PetQuip Awards and will be waiting in anticipation at the PetQuip dinner at PATS Telford in September to see who has scooped the top prizes this year.

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Now in its seventh year, the awards have attracted an unprecedented level of interest this year with several hundreds of entries from a very diverse range of companies both large and small.   For the first time a number of overseas entries were received for the various product categories, reflecting the growing international importance of the PATS Telford trade show and recognition of the benefits of winning a PetQuip Award.

According to Pat Flynn, PetQuip’s trade association manager: “Ticket sales for the awards’ dinner  started much earlier than usual, as more and more applicants are requesting to be seated with friends or customers from the industry at this entertaining, networking event.  As part of the evening’s attraction, the casino tables will be there by popular demand again and the appearance of a table magician will be one of the extra fun elements to be introduced this year.

“Competition for the awards in all eight categories promises to be fierce, which will make for a very exciting evening while providing a true reflection of the UK’s vibrant pet industry.”  

The finalists for the 2019 PetQuip Awards are:

Merchandising Expertise

ChickenGuard

Fold Hill Foods

Henry & Co

Lucky & Prince

Natures Menu

Paw Naturel

Exporter of the Year

ChickenGuard

Fish4Dogs

Hero Pet Brands

Little Big Paw

Natures Menu

Nutriment

Paw Naturel

Peak Pet Products

Symply Pet Foods

Marketing Project of the Year

Beaphar

Burgess

Fold Hill Foods

Forthglade

Henry & Co

Henry Wag

Highfields Health

Hownd

Paw Naturel

Wild Wash

Pet Product of the Year (Three categories)

Food/Treats/Health

Dogs

Benyfit Natural

Billy + Margot

Fold Hill Foods

GWF Nutrition

Henry & Co

Innocent Pet Care

JR Pet Products

Lucky & Prince

Natures Menu

Nutriment

Pawfect Foods

Pedigree Wholesale

Pet Munchies

PetCo

Only an Ocean

Rocketo

R&R Products

Symply Pet Foods

Wilsons Pet Food

Cats

Blink Cat Food

Burgess

Little Big Paw

PetCo

Accessories/Technical

All about Pets

Beaphar

Beco Pets

Collarways

Danish Designs

GHS Direct

Henry Wag

Hot Dog Pet Products

Hownd

Peak Pet Products

Pedigree Wholesale

Pets & Pods

Only an Ocean

Sure Petcare

Tigga Towers

Trespaws

Tropiclean

Small Animals:

ChickenGuard

HayPigs

UK Pet Retailer of the Year

Henry & Co Dog Boutique, Arbroath

Cat Tree UK – online retailer

Just for Pets, pet store chain, nationwide

Mutt & Co Pet Boutique, Hartlepool

Redpaw Pet Supplies, Plympton

In addition, awards for International Pet Retailer/Distributor of the Year and Lifetime Achievement will be presented at the PetQuip Awards dinner.

The finalists will now be judged on August 8^th by an independent panel of pet retailers and marketing analysts.

The PetQuip Awards event 2019 takes place in association with PATS Telford in the Ludlow Suite, International Centre,Telford on Sunday 22rd September at 7.30pm.  The PATS Telford New Product Awards will also be presented at the PetQuip Awards dinner.  The event promises a fun evening of networking with customers and peers in the pet trade.  Included in the entertainment are a pre-dinner drinks reception and a three course meal with wine plus networking, plus a table magician during the evening and the popular casino tables following the awards presentations.  Tickets cost £75 plus VAT to PetQuip member companies (or £85 plus VAT to those who haven’t yet joined the association).  Tables can be reserved (cost on application).

Booking forms can be downloaded from www.petquip.com or simply call 01959 565995 to make an immediate booking by credit card.

The awards are produced in association with PATS and supported by APPA/Global Pet Expo, Canagan, Hownd, Natures Menu, PBW News, Pet Trade TV and James & Steel.

PATS, the UK’s number one pet industry exhibition, is pleased that once again the PetQuip Awards will be presented at a gala dinner and party on the first evening of PATS Telford (Sunday, September 22) and are happy to be major sponsors of the event.

The PetQuip Awards, now in their seventh year, have consistently delivered a professional, enjoyable and successful networking evening event for the whole industry where suppliers and retailers can mix, have fun and celebrate the industry’s many successes.

“Over the past few years we have worked closely with PetQuip to deliver a strong international presence at our shows,” said organiser Gordon Thomas, “and have been working even harder this year to make sure PATS Telford and the PetQuip Awards are the BEST in the business.

“We are extremely pleased that the Awards will again be taking place after the first day of PATS Telford and proud to back such a prestigious event.

“There are some exciting new categories in the PetQuip Awards, which can only add more prestige to this fabulous event.”

The PATS Telford New Product Awards, sponsored by pbwnews, will also be presented during the PetQuip gala awards dinner

Amanda Sizer Barrett MBE, Director General of PetQuip, said: “We applaud the PATS organisers for putting on a professional, successful exhibition at Telford. So it’s great for the PetQuip team to work together with the PATS team to support this vibrant industry.”

And Pat Flynn, PetQuip’s Trade Association Manager added: “The PetQuip Awards have grown to such a degree that companies can’t wait to enter – each year we receive calls before officially launching the Awards at PATS Sandown.

“It’s an event where retailers from both the UK and internationally, groomers and suppliers all come together to network, see the latest innovative pet products, and celebrate the innovations on the first evening of the show at the PetQuip Awards dinner and party. We appreciate the huge support that PATS gives us.”

PetQuip has introduced two additional categories to the Awards for 2019.  A category for small animals has been added to the Products section and there is also a new Merchandising category, which is open to suppliers, retailers or collaborations between suppliers and retailers.

Entries for the PetQuip Awards 2019 have been pouring in so the pet industry can expect another hotly contested awards evening. The finalists will be announced next week and judging will take place on 8^th August.

With PATS Telford set to be another ‘sell out’ event – more than 200 international and UK companies have already confirmed they will be exhibiting – and the PetQuip Awards bigger than ever before, the UK’s national pet industry exhibition is THE place to be this Autumn. Put 22^nd-23^rd September in your diary now.

A full and up-to-date list of exhibitors is available on the website www.patshow.co.uk together with information on how to reach the venue and regularly updated show news. The website also contains a PetQuip Awards ticket form.

Recruitment expert Lynda Ward advises people working in the pet industry to take their time when deciding on a career move.

Lynda, founder of the award-winning recruitment specialists Pet Trade Solutions, says: “When it comes to career advice, I always advise people to take a long hard look at their current situation and prospects before making a move…as it can sometimes be a case of out of the frying pan into the fire.

"I receive many calls from people asking advice on whether or not they should accept a job offer, or seek a new role and perhaps surprisingly this can sometimes result in advising them to remain where they are when I feel it is in their best interests.

"A confidential chat can potentially reveal things which could easily be resolved if the person spoke to their existing employer and suggested ways to make changes … without them taking the drastic action of leaving an otherwise satisfactory position.

She goes on: “My business is to find and fit the best people to the best role with the best company to the benefit of both employee and employer and my recommendation to everyone is always, look before you leap."

Lynda is always happy to personally advise on any aspects of recruitment and marketing strategy and can be contacted on 07946 743784 or at lyndaward@pettradesolutions.com

Pets at Home has taken a stake in the dog-walking and pet-sitting service Tailster.com, aiming to grab a slice of a market estimated to be worth £1bn.

Tailster uses a network of 26,000 self-employed pet carers across the UK, which it connects with customers via an app that offers GPS tracking of dog walks, real time photos and free insurance.

The UK’s biggest pets retailer will offer Tailster’s services to its 4.4 million loyalty scheme members.

Peter Pritchard, Pets at Home CEO, said: “We are delighted to be able to announce this exciting new partnership with Tailster. It is a win-win deal, good for both businesses but especially good for owners searching for someone they can trust to look after their much-loved pet.

“This announcement also represents an important step towards delivering our ambition to generate 50% of our revenue from services, a strategy that is serving us and our customers well. I’m sure our 4.4 million active VIP members will love this easy access to convenient walking and boarding services.”

Indy Sangha, Tailster CEO, added: “We are incredibly excited to be able to work with the team at Pets at Home. We’ve spent the past few years consolidating a previously fragmented market worth over £1bn per year, and we’re delighted to be able to now offer this to Pets at Home customers.

“Not only do the team at Pets at Home share our vision about how we can bring our services to UK pet owners and drive the growth of our business, but they also share many of our values of putting pets first, and the customer at the heart of what we do. This was really important to the Tailster team and I’m delighted that we’ve been able to partner with a business that is a great fit for us, what we do and our ambitions for the future.”

Accapi Group, exclusive European distributors of premium dog gear brand Ruffwear, exhibited at the OTS (Outdoor Trade Show) 2019 with the aim of showcasing how the brand's innovative outdoor dog gear range can boost revenue for retailers year-round.

The OTS, held at Event City, Manchester, is the UK’s only large-scale outdoor sport and leisure trade show where industry retailers get the opportunity to preview the latest products and designs for the upcoming season.

For Ruffwear, the event provided a key opportunity to demonstrate the growth opportunities for active canine gear. With, according to research, 50% of people who take part in outdoor visits having a dog, there is certainly appetite.

Accapi Group managing director, Rob Hughes said: “We saw the OTS as an important step in truly bringing canine gear to the outdoor market. It provided us with a great platform to not only introduce a whole new audience to our products but highlight just how much the industry is growing year on year.

“Our offering is unique and provides an exciting opportunity for many retailers that may not have considered exploring this sector of the market before. We’re hoping we can help them open up new possibilities for their customers and encourage more people to enjoy the great outdoors with their dogs and get active.”

As its exclusive European distributor, Accapi Group now distributes Ruffwear’s products to 31 European countries and has enjoyed an overall growth rate of 17.5% CAGR since 2014.

Ruffwear design and create high performance dog gear that enhances and inspires humans and their dogs to enjoy outdoor pursuits together. Its range boasts similar technical innovations as human outdoor apparel but built for canines.

Office dog Jasper is counting down the days to Christmas – as the furry face of the Fish4Dogs advent calendar.

The one-year-old sprocker (cocker x springer) spaniel gained the honour after topping a social media poll which asked followers to vote for their favourite.

The seasonal shot sees Jasper, owned by Customer Services Advisor Jill Aston, in front of a festive backdrop.

“Jasper has been coming into the office since he was a pup so there was always a good chance he’d worm his way into the marketing material somehow,” she said.

Jasper was pipped against three of his canine colleagues in the poll.

Added Jill: “It took plenty of sharing but being the beautiful boy that he is, Jasper was crowned champion of the advent calendar. The fame and glory don’t seem to have gone to his head yet but there is still time!”

Beautifully designed and individually film wrapped for freshness. The calendars have an RRP £7.50 per unit. They are available to order now.

They contain:

• Squid Bites – soft and chewy discs made from oven baked squid that are incredibly tasty.
• Mackerel Morsels for coat, skin and joints – rich in Omega 3 these salmon and mackerel fish-shaped treats are easily digestible and support healthy, shiny coats and supple joints.
• Sea Jerky Squares – made from 100 per cent fish skins, these natural, low calorie crunchy treats help clean teeth and control tartar.

Also being produced for the festive period, is the Fish4Dogs Christmas Cracker which features Jasper alongside canine colleagues Zac, Rodney and Henry. The cracker is an attractive and affordable gift styled on the popular tradition of a cracker which is pulled apart to reveal a gift (but without the bang to avoid upsetting our four-legged friends).

Inside the cracker is a 75g bag of Fish4Dogs Mackerel Morsels. The crackers have an RRP of £3.00 and are available now for trade orders.

For more information about Fish4Dogs festive products or to apply for an account visit:  www.fish4dogstrade.co.uk

The Border Collie receives more behaviour therapy than any other breed, new data from John Lewis Pet Insurance reveals.

Owners of the shepherding breed are the most likely to claim on their pet insurance for veterinary treatment and therapy for behavioural issues.

Cocker Spaniels, Labrador and Golden Retrievers, Cockapoos and Border Terriers also made the top five, according to customer data from John Lewis Pet Insurance.

Behaviour therapy can be used to treat a range of common conditions including excessive barking, destructive behaviour, aggression towards people or other animals, separation anxiety and fear of people, places and noises.

It is also used by vets to treat more unusual behaviour issues including dogs which eat unusual non-food items or obsessive behaviours such as compulsive tail chasing and licking. 

Behaviour therapy typically includes a home consultation where experts investigate the reasons for the behaviour, including delving into their puppy years, environment and lifestyle. They then come up with a therapy treatment plan.This could include training exercises or even props such as CDs and downloads to treat noise phobias, or dog ‘play mats’ and puzzle toys to alleviate boredom in unruly pets.

Rebecca Cannon, a Veterinary Surgeon for RSA, which underwrites John Lewis Pet Insurance, says: "Working dogs such as Border Collies have been bred to have exceptional herding abilities and are highly intelligent and energetic.

"But, if they are not given a suitable outlet for these instinctive behaviours or not sufficiently stimulated with regular physical and mental exercise, they can become frustrated, bored or anxious. 

"However, we should be careful not to classify entire breeds as aggressive or hypersensitive because individual dogs can vary enormously, just as people do."

Dog trainer Jennifer Billot, of Bone Ball Bark, who has a masters degree in canine life sciences, said poor behaviour can stem from boredom - and recommends taking your pet for a swim, play dates with other dogs and hiding their food to keep them busy.

She says: "Working dogs such as Border Collies, Labradors and Spaniels are some of Britain’s best loved breeds and make incredible pets. But they require a lot of physical and mental exercise. 

"When training your dog, owners should remember things - positive reinforcement, consistency and a clear message’, she says. ‘Tell your dog what to do as opposed to what not to do.

"We can get into the habit of saying ‘no, no, no’ to a lot of their behaviours, without giving them an alternative. If you know they have a habit of getting in the way during dinner time, instead of shooing them away or telling them off, teach them a ‘go to bed’ or ‘stay’ on a mat or bed close to the table. They can still watch what is going on but you have given them a positive alternative that can be rewarded."

Source: Based on analysis of John Lewis Pet Insurance successful claims data for behavioural treatments, including therapy between 2016-2018. Vets advise that dogs with problem behaviour should first be assessed by a vet to rule out medical conditions including thyroid problems and itchy skin diseases. 

For more details of the behavioural treatments covered by John Lewis Pet Insurance please visit www.johnlewisfinance.com

Natures Menu has added a beef variant to the popular range of Country Hunter Superfood Cans, plus revamped the packaging of the entire range.

Made with 80% beef, blended with high quality fruit, veg and superfoods and then gently steam-cooked within the can to retain its delicious flavour and goodness, the new Country Hunter Superfood can offers dogs an ingredient that they will love and that will help them to thrive, not just survive.

The nutritious range of Country Hunter Superfood Cans, including wild boar, farm reared turkey, rabbit, salmon & chicken, pheasant & goose, wild venison, duck and the newly added beef variety, will also feature the all-new packaging which has been designed to add stand-out on shelf, attract new consumers and boost sales for stockists and retailers. What’s more, the grain and gluten free range also offers an insightful and easy-to-read feeding guide on the back of the can.

Gently steam-cooked, the products are the ultimate choice in real and natural pet food. The seriously meaty selection offers a range of benefits for dogs, as it’s complete and nutritionally balanced and contains no meat derivatives, artificial colours, flavours and preservatives.

The Superfood can range comes in 600g cans, at an RRP of £2.89. To celebrate the launch of the new beef variety, Natures Menu is offering retailers an introductory offer on orders.

For more information about Natures Menu’s Country Hunter range visit https://www.naturesmenu.co.uk/country-hunter

Retailers wanting to find out more information about Natures Menu and their range can email trade@naturesmenu.co.uk, phone 0800 0183770 or visit www.naturesmenu.co.uk/trade-landing.

By registering for a trade account, retailers can gain access to hassle-free online ordering, great value freezer deals and point of sale, plus free training and the option to become a qualified Raw Advisor.

Burgess Pet Care, the organisers of Rabbit Awareness Week (RAW), has announced this week that this year's Protect and Prevent campaign has been the most successful RAW campaign yet.

Over 5,000 campaign packs were downloaded from the Rabbit Awareness Week website and feedback from veterinary practices taking part in RAW has shown an increase in the number of RVHD2 vaccines being administered to rabbits.

Rabbit Awareness Week has been helping to improve the lives of pet rabbits in the UK for 13 years. This year’s Protect and Prevent campaign urged rabbit owners to get their rabbits vaccinated, following the continued outbreak of the latest deadly strain of rabbit viral haemorrhagic disease (RVHD2).

Veterinary practices were also urged to make sure they were stocking the necessary vaccines to protect rabbits against RVHD2 and other fatal diseases such as RVHD and myxomatosis. Thousands of veterinary practices, pet retail shops and rescue centres all held events throughout the week of RAW to help raise awareness of this year’s campaign and the importance of vaccinations. 

Peter Lancaster, Marketing Manager at Burgess Pet Care said: “RVHD2 is a very serious and horrible disease that has already claimed the lives of too many rabbits in the UK. This year’s Protect and Prevent campaign successfully raised awareness of the dangers around RVHD2 and the importance of vaccinations to protect rabbits against fatal diseases.

“We would like to say a huge thank you to the RAW partners, veterinary practices, rescue centres, pet shop retailers and, of course, rabbit owners, for their continued support in helping us to improve the health and wellbeing of rabbits. Collectively, the RAW partners are committed to maintaining this momentum of the campaign in addressing the issue of preventative healthcare for UK’s rabbits. Work has already begun on planning for next year’s campaign and we look forward to announcing more details in due course.”

The RAW partners received calls from rabbit owners in advance of this year’s campaign raising concerns that not enough practices were stocking the RVHD2 vaccines that were necessary to protect their rabbits. Comparing sales figures of the RVHD2 vaccines from June 2019 against June 2018 shows a 55% increase in the uptake of vaccinations from the veterinary sector year-on-year. 

Dr Richard Saunders, veterinary advisor to RWAF, said: "We heard lots of heart-breaking stories from owners and vets alike about rabbits, sometimes whole groups of rabbits, which had not been vaccinated. None of those people realised just how widespread the RVHD2 is, and how easy it is to pick it up. We will continue to campaign and share our message that it is very much better late than never to vaccinate rabbits against all three killer diseases of rabbits: myxomatosis, Rabbit Viral Haemorrhagic Disease 1 and 2."

RVHD2 still poses a significant threat to pet rabbits as the disease continues to spread. The only way to address this by vaccinating, vaccinations and veterinary professionals must continue to raise awareness of this risk by communicating the importance of vaccinations to rabbit owning clients.

This year’s campaign was supported by the RSPCA, PDSA, Rabbit Welfare Association & Fund (RWAF), Wood Green the Animals Charity and Blue Cross.

Dr Jane Tyson, Scientific Officer and rabbit behaviour and welfare expert at the RSPCA, said: "Although Rabbit Awareness Week has ended for another year, it is crucial the ‘Protect and Prevent’ message around the importance of vaccinating rabbits against diseases such as Rabbit Viral Haemorrhagic Disease (RVHD2) are heeded by owners.

“As more vaccines are being sold into veterinary practices we continue to urge rabbit owners to speak with their vet to ensure their pets receive regular vaccinations and health checks which are a vital part of keeping their rabbits healthy and safe.”

PDSA Vet Nurse, Kristiana Shirley, said: “Rabbit Awareness Week provided us with a great opportunity to engage with rabbit owners and raise awareness of the key preventative healthcare our bunnies so vitally need.

“During Rabbit Awareness Week in June, we saw a significant increase in the number of vaccines given when compared to previous months, and an increase in our rabbit MOTs too, which we hope is just the start of a trend which sees more owners protecting their rabbits from preventable, fatal diseases.”

The theme for next year’s Rabbit Awareness Week campaign will be announced at a later date.

For more information on Rabbit Awareness Week, including free access to rabbit CPD, visit www.rabbitawarenessweek.co.uk

The Pet Industry Federation, organisers of the Petindex show, have announced a strong start to sales of trade stands for the event.

The event, which takes place from 26-27 April 2020, is aimed at all types of pet businesses, so will not only attract groomers, kennels/catteries and retailers, but also potential pet influencers such as dog walkers, home boarders and day care owners.

The trade show will incorporate an international zone for overseas companies and PIF is working with an overseas media partner, Dähne Verlag, publishers of PET Worldwide, to drive interest from overseas visitors. There will also be an Incubator Zone for new suppliers/manufacturers and a strong focus on education with a host of relevant seminars for pet professionals taking place for the duration of the event, as well as the 2020 British Dog Grooming Championships.

The on-site DoubleTree Hilton hotel has been secured for the Pet Industry Federation Awards, which will take place on the Sunday night making it really convenient for exhibitors and visitors alike to attend and celebrate after a day at the show.

Nigel Baker, PIF CEO, commented: "We are delighted that so many trade exhibitors have confirmed their interest in Petindex by securing a stand at the show. The aim of Petindex is simply to bring the whole pet industry under one roof at the same time by offering a range of features for pet professionals looking for more than just a trade show."

Jo Amit, co-founder of HOWND, said: "We are always keen to exhibit at new shows, especially if the organisers have run successful trade events in the past with strong pre-event marketing in the lead up. We have been exhibiting at the British Dog Grooming Championships for years now and always been very happy with the results. What drew us to Petindex was the diversity of the show. We will be able to network with a wider selection of prospects, helped by the fact that entrance is free. We often have to miss the PIF awards so having this take place at the same event is a significant saving."

Georgina Bashforth, MD of Leucillin, said: "We are delighted to have booked our stand at PIF’s fresh take on an industry trade show, which looks to welcome through its doors not only retail business’ but also all pet care professionals and enthusiasts from all corners of the market. As specialists in animal skin health our Leucillin Animal Skincare is a broad spectrum product which has a huge variety of uses and benefits for all animal owners, professionals and care providers."

Donna Piercy, from GHS Direct, explained: "GHS has been making and supplying hygiene products for over 30 years. We have many contacts and we supply all types and sizes of businesses and people within the animal care sector. This new show will be an ideal opportunity to meet new and existing customers, promote our products and the Company.  I feel the show will be extremely popular and will attract many visitors.  GHS are therefore very much looking forward to being an exhibitor."

Petindex trade stands are available in a range of sizes and are competitively priced with each one including shell scheme, fascia board, carpet, power and light. PIF members receive a generous 20% discount on the price of their stand.

To find out more and to book a stand at Petindex, visit www.petindexshow.com; email daniel.everett@petfederation.co.uk or telephone 01234 273933.

Two Metropolitan Police Horses were honoured this week for their outstanding devotion and service to society by leading vet charity, PDSA.

Grace and Keston, who have served the Force for 15 and 12 years respectively, performing a host of public order and specialist operational tasks, received the PDSA Order of Merit* – the animal equivalent of the OBE.

The equine duo** were joined by their former riders; Police Constable Helen Ridge and Police Sergeant Craig Richards, at Hampton Court Palace, to formally receive their prestigious Medals. 

Commenting on the awards, PDSA Director General, Jan McLoughlin, said: “It is with great pride that we award Grace and Keston with the PDSA Order of Merit today.

“They both had long, exemplary careers, giving tireless devotion and outstanding service to society.

“Through the PDSA Animal Awards programme we seek to raise the status of animals in society and honour the incredible contribution they make to our lives.  Grace and Keston’s extraordinary work warrants the highest recognition, making them worthy recipients of the PDSA Order of Merit.”

Grace and Keston’s careers

Grace and Keston joined the Metropolitan Police in 2004 and 2007 respectively, and were trained to perform a host of public order and specialist roles.

Horses used for such duties must have a unique set of skills. They must be unwavering when surrounded by other horses, able to cope with the most extreme nuisance and noise, fit and willing to react without question to their riders and, hardest of all, possess the ability to work independently of other horses.

Many horses have been tested and found to be unsuitable for such roles, but Grace and Keston were unique in that they performed impeccably, year in, year out, for over a decade.

After completing her training in 2004, Grace was posted to Lewisham Police Stables. She carried out various duties, including escorting the military, public order policing at football matches and other sporting events, crime patrols and public disorder incidents - including providing support during the London riots in 2011. Grace also carried out reassurance patrols and school visits and was a huge fan with children that she met.

She retired from regular patrols in 2019 but continues to be stabled at Imber Court, where she provides training and support to the younger horses.

Keston was posted to Hammersmith Stables following his training and took part in high profile public order policing, including the London Olympics, Notting Hill Carnival and numerous high profile football matches.

He was involved in the serious disorder at a Millwall versus Birmingham football match, where the Mounted Unit went in to support and protect foot duty officers. His rider received a commendation for his actions.

He was also present at the Million Mask March, where a number of horses and officers were seriously injured. Keston behaved honourably throughout the incident, despite the chaos, and was a rock to the other horses.

The two horses also worked together during the Gaza demonstrations in Kensington High Street in 2009, where barriers and other objects were thrown at the horses.

Keston sadly passed away in January 2019, shortly after being retired from regular patrols.

Award reaction

Craig Richards, who nominated Grace and Keston for their awards, said: “Grace and Keston were the perfect Police Horses, performing impeccably during their lengthy careers. They often worked in challenging and hostile situations, ignoring distractions and dangers, never faltering in their duty. They were a pleasure to ride and are a credit to the Force.  

“The Metropolitan Police has a proud tradition of receiving medals from PDSA for the contribution our animals make to society. It is a huge honour for Grace and Keston to be awarded the PDSA Order of Merit. I’m incredibly sad that Keston is no longer with us to receive his honour, but having their actions recognised in this way is truly fantastic and I am immensely proud of everything they both achieved.”

Discussing the honour, Inspector Simon Rooke from the Metropolitan Police Mounted Branch, said: ‘The Metropolitan Police Taskforce are extremely proud of both Police Horses Keston and Grace, who have the honour of receiving the PDSA Order of Merit. Sadly Police Horse Keston is no longer with us, but this award is so fitting to recognise their service in this way. Both horses have shown extraordinary bravery and the unique bond of trust between horse and rider, and fully deserve this recognition.” 

Grace and Keston take the total number of PDSA Order of Merit recipients to 30, including 18 dogs and 12 horses. For more information on the recipients visit www.pdsa.org.uk/OOMhorses.

The PDSA Order of Merit, which was instituted in 2014, recognises animals who display outstanding devotion to their owner or wider society, above and beyond normal companionship – and represents an exceptional example of the special relationship that exists between animals and humans. It is widely acknowledged as the animal equivalent of the OBE. For more information about previous PDSA Medal recipients, visit www.pdsa.org.uk/Medals.  

PDSA’s Animal Awards Programme was instituted in 1943 by the charity’s founder, Maria Dickin. She believed that, if animals were recognised for their heroic actions, it would help to raise their status in society, ensuring they are better treated. The charity continues this legacy today with the world’s leading Animal Awards Programme.

PDSA is the UK’s leading veterinary charity, providing free and reduced-cost veterinary care to the pets of people in financial need. The charity strives to improve the wellbeing of all pets’ lives through providing preventive care, educating pet owners and treating pets when they become sick or injured. Today, PDSA treats around 470,000 of the UK’s most vulnerable pets a year, through our nationwide network of 48 Pet Hospitals. For more information about the charity visit www.pdsa.org.uk.

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IPN Kinmel Park, home of The Real Petfood Company, has appointed Dominic Whelan to the new post of site operations manager. 

Dominic joins from Molson Coors Brewing at Burton-upon-Trent which he joined in September 2015.  He has held various supply chain and production posts and was latterly Process Lead with shared responsibility for the delivery of some 2.75m bottles per month of top brands including Coors Light, Carling, Cobra and Doom Bar.  He was also in charge of developing and implementing a range of management systems to improve plant reliability.

Dominic, who is originally from Barnsley, is a big Sheffield Utd fan and used to play for Rotherham Academy.  He is delighted to be living and working in Wales as climbing Snowdon has always been on his bucket list.

James Lawson, managing director of The Real Petfood Company, said: “Dominic’s high level production experience will certainly prove an asset as we increase the range of pet food and snacks manufactured here.   He will also play a key role in driving our strategy to boost annual sales from their current level of some £11 million to more than £25 million over the next two years.” 

Two men have appeared at Barrow Magistrates’ Court accused of three separate allegations of causing the unnecessary suffering of more than 60 reptiles.

Wayne Moffat, 58, of Storey Square, Barrow and Ian Henry, 50, of St Vincent Street, Barrow both pleaded not guilty to three charges of animal neglect within Moffat’s Living World animal store, on Dalton Road, between October 4, 2018 to February 14, 2019.

The case has been earmarked to be sent to crown court for trial.

To read the full story click here

A West Midlands pet shop fears it won’t be able to restock after thieves broke into the store.

The burglars, who forced their way Harley Hounds Raw Food Supplies, on the High Street in Quarry Bank, Dudley, by smashing through a glass window, were caught on CCTV.

The owner of the store told Black Country Live: "I came to work Friday morning and I was in bits. I've only been open 12 weeks so this is really unnerving.

"They emptied the shelves and unless the insurance allow me to claim, I can’t see me being able to afford to put the stock back, It’s so upsetting."

To read the full story click here

Cats are crepuscular, meaning they are more active at dawn and dusk, this may be why they need such good night vision. Their eyes have six to eight times more rod cells than humans, meaning they are more sensitive to low light.

Making the latest addition to the Catit collection the perfect product to engage your cat’s sense at night; the Catit Drinking Fountain with LED Nightlight and Petal Top!

The new LED feature illuminates the darkness and provides your cat with a guiding light in the night so they can easily locate a source of water. Whilst the new petal top features six water pockets from which your cat is able to drink when the fountain is turned off.

Key features include:

• Handy water level indicator window with LED nightlight
• Allows 3 water flow settings for picky drinkers
• Unlike bowls, the Flower Fountain offers only fresh water on the top
• Includes Triple Action Filter and small energy-efficient pump
• BPA-Free (All components excluding adapter)

The Catit Flower Fountain with LED Nightlight will be available from July.

For further information please contact Rolf C. Hagen UK Ltd on 01977 556622 or visit our website at www.catit.co.uk

Playtime for cats has never smelled better than with PetLove’s new Catnip Toy range. The range has been created with stimulating features that are designed to encourage play.

It includes a Crinkle Catnip toy collection comprising four furry characters (badger, squirrel, duck and mouse) that each contain a refillable catnip pouch. Supplied with a spare tube of catnip they are guaranteed to offer longevity.

Plush toys are always a firm favourite and PetLove’s new Fish designs (Trout, Yellowfin Barb, and Red Arowana) are not only stuffed with catnip but made from durable fabric that is designed to withstand scratching and biting. They are available in 10cm and 20cm sizes.

Created for larger cats and those with abundant energy, the vibrant Catnip Mouse Toy Tikkler and Catnip Mouse & Ball Toys are perfect for playing chase and other interactive games. Whilst new multipack options include a choice of textured and rattle felt mice, sports balls, crinkle balls, and jingle and puzzle balls.  

The products are available to order now.

http://www.interpet.co.uk/brands/petlove/

Exo Terra’s Aztec Terrarium is the cornerstone of a mystical ancient pre-Columbian terrarium set-up.

The Aztec terrarium’s unique Aztec background is inspired by the astonishing art and impressive relics that were left behind by pre-Columbian cultures. The Aztec Terrarium is ideal for arboreal reptile and amphibian species.

Its unique Aztec background provides more 3-D space for tree dwelling species like tree boas & pythons, day geckos, leaf-tailed geckos, tokay geckos, anoles, tree frogs, etc.

In roughly 200 years, the Aztec empire grew from a nomadic tribe to the ruling empire in the valley of Mexico and beyond. The legend goes that the place where they built their capital was indicated by a sign of the gods: an eagle perched on top of a cactus, holding a snake.

Aztec culture was strongly connected to nature, attributing supernatural powers to several animals. The snake played an important role, representing fertility and abundance. Frogs, toads and amphibians in general symbolised earth and rain and were associated with water, fertility and agriculture. While Eagles were considered supreme aerial predators: fearless, brave and daring. Religion was another important aspect of the Aztec culture and was characterised by a whole range of gods. To honour these gods, they raised impressive statues, created beautiful relics and built magnificent temples.

Exo Terra’s Aztec Range creates a mystical ancient Mesoamerican atmosphere in your terrarium. The Aztec terrarium and decoration is inspired by the astonishing art and impressive relics that were left behind by pre-Columbian cultures. Revive and admire the magnificence of this lost civilisation by decorating your terrarium with one or more of the functional Exo Terra Aztec decoration items!

The new range Aztec Exo Terra Terrariums and Ornaments will be available from July.

For further information please contact Rolf C. Hagen UK Ltd on 01977 556622 or visit our website at www.exo-terra.com

As one of four finalists in the Leadership in the Private Sector category of the prestigious 2019 Leading Wales Awards, Ceri Rundle was invited to attend a judging panel on Friday July 12th at the Hilton Cardiff.

The Leading Wales Awards® were developed by a consortium of professional institutes, voluntary and public sector bodies as well as private companies. The Awards seek to identify, recognise and celebrate personal achievement in outstanding leadership in Wales.

This final stage – having been selected from shortlisted candidates from businesses as diverse as engineering and data – saw Ceri interviewed by a panel of 4 including 2 previous winners.

With a theme in this year of “Daring to Lead®” the judging criteria had sought individuals in Wales whose leadership is courageous, inspirational and transformational.

Ceri whose background took her from breeding, working and trialling her Border Collies to developing her own brand of natural food, treats and herbs for working and active dogs says, “My husband Phil and I are looking forward to attending the awards ceremony on September the 26^th…in such strong competition who knows the final outcome, but it has been an honour to have progressed to the final 4!”

For more on CSJ products visit www.csjk9.com or call 01745710470

A dog ball launcher called The Stomper has won a major garden industry award.

The Smart Choice Dog Ball Launcher from RSW International Ltd, picked up the Best Pet Care, Aquatics and Wild Bird Care honour at the prestigious GIMA Awards held at Celtic Manor, Newport, last Thursday.

The Stomper promotes an active and healthy lifestyle for pets while keeping them entertained. It’s especially good for pet owners with shoulder or arm injuries.

The Smart Choice Ball launcher differs to other ball products on the market in many ways – it's easily (foot) activated, and has a durable design.

The judges said: “A great fun product that will really sell.”

Lee Kennerley (Head of Garden & Leisure) said: “It’s very humbling to see that the hard work of our Buying and Design Teams is paying off. I would like to say a special thank you to our loyal customers, and many new ones recently opened that have been investing more into our collection, recognising that we are the go-to company for great value quality products”.

After their recent investment in the company’s Pet collections RSW International Limited are now looking forward to exhibiting new products next at PATS in Telford (22^nd & 23rd September)

www.rswint.co.uk

Finalists: Marriages Specialist Foods (Heavy Duty Feeders), Smart Garden Products (Peacock Glass Birdbath).

Trespaws, the pet accessory arm of leading Glasgow-based international sportswear brand Trespass, will be launching a range of new products at PATS Telford in September.

Amongst the many items on their stand will be the new Einstein Reward Ball Dog Toy. As the name suggests, this ingenious toy helps to develop a dog’s mental stimulation and IQ dispensing treats as it is played with. Fill the toy with a dog’s favourite snacks and watch it spend dog years (or minutes depending on how peckish it is) prising prizes from the non-toxic reward ball.

The toy is suitable for Large and Medium breeds of dog, is extremely durable, has an auto activated quack squeaker, treats dispenser and is made from non toxic plastic.

Trespaws also produce a range of dog clothing accessories, car accessories, harnesses, leads, equipment, dog grooming products and toys all to reflect the enjoyment of the great outdoors.

Marihah Khushi the manager of the Trespaws brand who is from a veterinary background says: “Trespaws is a dog lifestyle brand born out of our love for pups and a stubborn need to elevate their adventures and excite their everyday. Our carefully designed products protect and comfort our four-legged friends, while we aim to build a community that'll enrich the lives of dogs and their owners.

"At Trespaws we are passionate about the outdoors and believe that our beloved pooches should be part of every adventure their human goes on. Our carefully designed range of technical performance dog coats and accessories enable just that, ensuring no matter where your next adventure takes you, your dog can go too.”

The Einstein Reward Ball Dog Toy is one of the products entered into the New Products Showcase at PATS Telford.

Interested in becoming a stockist? Then visit: www.trespass.com/trespaws or email trespaws@trespass.co.uk.

Nisa, the award-winning group that helps retailers flourish by distributing quality and competitive food at scale, has launched a pet promotion.

The promotion, which started yesterday (Wednesday) and will run until August 6, is supported with themed marketing materials and POS including shelf talkers, hanging signs, posters and gondola ends to help retailers create in-store theatre and draw attention to the category.

For £1, shoppers will be able to buy a variety of bagged treats including Felix Crisipes Beef & Chicken 45g, Dreamies Cheese 60g, Go Cat Crunchy & Tender Beef 325g and Dentalife Cat Dental Salmon Treats 60g.

A range of dry food, including the Bakers Small Dog Food Beef & Vegetables 1.1kg and Go Cat Turkey & Vegetable 825g, will be available at £2 a box and a variety of 12pk Felix food pouches on 2 for £6.

To read the full story click here

Premium dog gear brand Ruffwear is anticipating a boost in demand across Europe for its cooling gear which is designed to keep dogs cool while not missing out on being outdoors.

With more and more people keen to take their dogs with them wherever they go and record summer temperatures, by August last year, Ruffwear had completely sold out of cooling products.

And with temperatures across Europe soaring, they are anticipating a similar uplift this year.

Ruffwear’s advice to keep your dog cool and active may sound counter intuitive but the science behind it makes sense.

“It only takes a small increase in temperatures for dogs to overheat so keeping your dog cool and hydrated when out and about in the sun is so important” said Accapi Group Managing Director, Rob Hughes.

“Our cooling jackets - the Swamp Cooler, our original cooling vest, and Jet Stream Cooling Vest - use the process of evaporative cooling as a fast and effective way of keeping your dog cool.

"Because of the way dogs regulate their body temperature, both jackets provide your dog with welcome shelter from the sun while keeping them cool. To activate all the owner needs to do is soak the jackets in water, wring out, zip up and go.

“Dogs also need water, and lots of it, especially in the hot weather so we encourage all dog owners to take a bowl with them everywhere they go. Accessories like the Ruffwear Quencher Clinch Top or Trail Runner Bowl can make it easy to ensure your dog is getting a good, regular drink.”

Veterinary nurse Ami Sawran, whose dog Remy is a big fan of the Ruffwear Float Coat, has witnessed many incidents of overheating in dogs and encourages owners to be vigilant when it comes to pet sun safety, she said: “We have to be sensible about keeping our dogs safe in the heat, so make sure to plan in advance.

It’s extremely important for dog owners to understand the severity of dogs overheating and recognise the signs in order to prevent this from happening. All dog breeds are vulnerable to the heat, so it’s also vital to be educated in knowing what to do in the instance and what course of action to take.”

Preston-based OSCAR Pet Foods wins a coveted Silver ‘Franchisor of the Year’ accolade at the nationally recognised 2019 bfa HSBC Franchise Awards.

The thrill of winning Silver in its 25th Anniversary year surpasses OSCAR’s excitement at being shortlisted for two categories. This special Silver Award shines a light of sparkling achievement on its hard working and highly respected network of franchisees. Achieving such success would not have been possible without their enthusiasm to pursue fact-based knowledge combined with the dedicated support of their Head Office Team working tirelessly to sustain such high standards.

Successful strategies to enhance business development within an ever-expanding industry remain one of the company’s greatest strengths – ensuring its business moves forwards with inspiring new agendas. Using education as a primary tool for progress by promoting the importance of animal welfare through a uniquely recognised qualification focussing on health, disease, and animal behaviour is paving the way to both franchisee and customer confidence.

The silver key to OSCAR's complete pet care service (alongside its range of high-quality products) unlocks the professionalism that every caring pet owner deserves by ensuring its franchisees deliver the highest standards of pet care in the industry.

Managing Director, Richard Martin explains: “We are constantly evolving and listening to ensure that OSCAR is so much more than pet food, and this accolade demonstrates external recognition of these efforts. The future of OSCAR Pet Foods rests in the hands of our talented network of franchisees and allowing them to thrive is essential to our business.”

Achieving this silver success adds to OSCAR's renowned credibility. Offering a franchise package based on personal choice of financial investment with bespoke business requirements means OSCAR fulfils every individual’s dream of self-employment.

The British Franchise Association (bfa) is the voice of ethical franchising in the UK and has been running its flagship franchising awards for nearly 30 years.