Jollyes, the Pet Industry Federation’s 2023 retail chain of the year, today confirmed it had delivered its strongest-ever first-half trading performance for the 26 weeks to 27 November 2023 as it continued its strong market outperformance.

During the quarter, Jollyes posted its highest-ever trust pilot scores, opened eight stores and confirmed it now expects to open its 100th store ahead of schedule in early 2024.

The nationwide pet superstore’s FY24 first half saw a continuation of the market out-performance it has maintained for the last three years.

Total sales for the first half of its 2024 financial year were £70m,  31 per cent higher than the £54m  posted for H1 in the prior year.

In the half year, Jollyes posted like-for-like sales of 19 per cent, as its offer of value, service and choice continues to be in lockstep with customer’s needs and expectations. 

This growth is a step up from the 17 per cent  like-for-like number Jollyes achieved in FY23 and is firmly based on transaction and basket-size growth and not price inflation, which is flat reflecting the high demand for the great value it is delivering to customers. 

During the first half of the year, Jollyes also strengthened its customer PETCLUB scheme by introducing new tiers for its biggest fans, offering exclusive prices and more rewards. 

Alongside the savings PETCLUB membership brings in store and online, PETCLUB can now be used across services Jollyes provides in its Jolly Groomer salons and community pet clinics.

New Store Rollout & Services

In the first half of FY24, Jollyes added eight new stores, in Swindon, Belfast (Boucher Road), Merthyr Tydfil, Harrogate, Widnes, Swadlincote, Reading and Hull bringing the total number of Jollyes stores to 98.

Jollyes has now added 31 stores to its estate over the last two years, an increase of over 40 percent.  It will open its 99th store in Connswater – its third Belfast store - in early March and its 100th store later in the month, well ahead of schedule.

Where possible, Jollyes is opening its new stores with a full-service offer including a Jolly Groomer and community pet clinic that offers low-cost vaccinations and microchipping.  Jollyes welcomes the recently announced CMA review into the vet sector and expects to contribute to its investigation into how well the £2bn UK market is working for pet owners.

Sector-leading Customer Service

As a key indicator of the high-quality advice and service that Jollyes offers to pet parents it has to date received over 43,500 Trustpilot reviews, 87 per cent with a five-star rating, generating a sector-leading score of 4.7.  

These independent customer ratings continue to be underpinned by Jollyes investment in training and support for its colleagues as it embarks on an ambition to be one of the best employers in retail.

To help drive that ambition. during the quarter Jollyes appointed Claire Goldenberg to be its first people director.  Claire joins Jollyes after almost 20 years HR retail experience with Bensons for Beds and Currys plc.

Jollyes continues to invest in its SQP training programme through Vetpol, with another 51 colleagues in training looking to join the 132 suitably qualified colleagues able to dispense veterinary medicines as it deepens the quality of advice for customers. 

Future FY24 Developments

Looking ahead to the rest of its 2024 financial year, Jollyes also outlined significant moves to sustain and grow its capacity and brand.  These include:

United Petfood – After six months of capacity and palatability testing, it has concluded a contract with United Petfood to help build its growing private label business which already accounts for over half its dog food sales. As part of the new deal to supply Jollyes growing Lifestage brand of food and treats, United will create 36 new jobs as part of its three-year contract at its production facilities at Llangadog and Pencader in South Wales and Longridge near Preston.

Wincanton – Jollyes has extended its contract with Wincanton that will allow it to begin moving its distribution operations to a new site in Middlewich, Cheshire from February 2024. The new location will provide Jollyes with a much larger space and the ability to accommodate its rapid store growth that has already seen it add 31 stores to its estate across the last two years. The move to Middlewich will build capacity so Wincanton can pick and deliver up to 25 per cent more cases each year as it replenishes all Jollyes stores, fulfilling over 10,000 deliveries each year.

Marketing – In support of its 99th store at Connswater Shopping Centre in Belfast, Jollyes intends to launch its first-ever TV advertising campaign as it supports its market-leading position in Northern Ireland where it will trade from 15  stores.

The campaign will launch in the first calendar quarter of 2024 around the time Connswater opens.

BillyChip – Shortly Jollyes intends to roll out a partnership with the Bristol-based social enterprise that will see it offer its street currency – The BillyChip - on sale in it stores for £2.  Those tokens can be given by customers to those living on the streets in exchange for a coffee or food.  In Jollyes they will be redeemable for tins of dog food.

While numbers are hard to assess, a recent survey indicated since the pandemic, as many as 320,000 people experienced homelessness with between 5-25pc being homeless with a pet.  The University of Bristol earlier this summer shared data from new research that showed the homeless and their dogs have a mutually beneficial relationship, with the dogs providing critical support for their owners' emotional and mental health while owners make every effort to protect the dog and meet their welfare needs. Jollyes will become BillyChip’s first partner outside of the food and services sector.

Commenting on the delivery of the record-breaking half year, Jollyes’ chief executive officer Joe Wykes said: “There’s no doubt we’ve had a tremendous six months, delivering for customers, our people and our shareholders.

“And as always, behind the numbers sits the hard work of our 1,000-plus strong team as we transform this business with real pace – they continue to inspire me every day. 

“But we also all know past performance is no guarantee future success.  

“That’s why we’re determined to guard against complacency, investing in new partnerships that will help strengthen our momentum in the months and years ahead.”

A family-run high street pet shop, which has been trading for 67 years, is set to close at the end of the year with the owner blaming reduced footfall, rising costs and internet shopping for the store’s demise.

The Pet Shop in Kirkcaldy High Street informed customers of its closure on Saturday, 30th December, through its Facebook page. 

Owner Kenneth Galloway, who took over the running of the shop from his parents David and Helen in 2014, said: “It is with a heavy heart and a sense of deep regret that I inform you of the closure of The Pet Shop after 67 years on Kirkcaldy High Street. This decision has not been an easy one, as it marks the end of an era filled with cherished memories, hard work, and unwavering dedication.”

Kenneth added: “While there are many reasons that have led to this difficult decision, the primary factors have been the reduced footfall and decline of Kirkcaldy High Street and the significant and never-ending increase in costs. The changing landscape of the business environment, coupled with the rise of e-commerce and shifting consumer preferences, has presented immense challenges that, unfortunately, we are no longer able to overcome.

“This decision was not made lightly. It is heart-breaking to bid farewell to something that has been such an integral part of our lives, but we must face the reality with a heavy heart and the utmost gratitude.”

He praised his staff whose support, dedication, and loyalty had helped the business to thrive for so many years. “Your commitment and hard work have been the backbone of our success, and for that, I am eternally grateful,” said Kenneth.

“Over the years, we have formed an inseparable bond, a family that has weathered storms and celebrated triumphs together. Each member of our staff, past and present, has played an integral role in shaping our business into what it is today. Your passion, expertise, and unwavering commitment have left an indelible mark on our organisation.”

He also went on to thank the store’s customers. “You have been the lifeblood of our existence, and we are truly grateful for the opportunity to have served you. Your unwavering support and patronage have been the driving force behind our success, and we are forever indebted to you.”

Award-winning pet retail group Just for Pets will open its second dog-only store in Stow-on the-Wold on Saturday. 

The DOG by Just for Pets outlet is located in a former Barclays bank building in the Gloucestershire market town.

At the front of the store will be the popular packaging-free, natural treats section from hairy rabbit ears which can be a natural de-wormer to long-lasting chews which are great for dental health. 

Beside all those treats are high meat foods, including frozen raw, freeze dried raw, high meat kibble and wet foods with brands like Cotswold Raw, Orijen, Acana and Cooper & Co.

Also to be found in store is a range of pet clothing brands from household names like Barbour & Le Chameau to instagrammable matching collars harnesses and accessories from Cocopup or tried and tested walking gear from Hurtta.

Just for Pets managing director Paul Lewis, who is a Stow-on-the-Wold local himself, said: “All our teams are trained in force-free harness fitting and we love to see customers with their pets in store. Team members are always happy to help pick out and try on a new harness, offer nutritional or training advice and more.” 

Brand manger Tom Maltby added: “The new store will offer local pets and visitors to Stow the very best products and advice. There’s so many more surprises to come at the store opening.”

Fast-growing nationwide pet retailer Jollyes, named Pet Retail Chain of the Year at the PIF Awards, has opened its final two stores of 2024 in Reading and Hull...

Jollyes won ther PIF Award after a year of growth that has seen it exceed £100 million turnover in FY2023, employ over 1,000 colleagues and put it well on the way to having 100 stores in early 2024.

And that progress was also recognised in the prestigious Retail Week awards just 24 hours later.

Jollyes was shortlisted in two categories that cover the whole of the UK retail sector.  At an awards ceremony scheduled for March 2024 it will take its place on the shortlist for both best retailer in the UK under £250m and best speciality retailer in the UK.

The award and nominations came as Jollyes prepared to open its final two stores of the year in Hull and Reading on Friday (24 November).

Each of the flagship stores is employing a team of 12 to support it and features a Raw Food shop-in-shop, Jolly Groomer and a Community Pet Clinic. 

The Reading store, at Unit 1B, Reading Gateway, Imperial Way, Reading, RG2 0TD is managed by Emily Palethorpe and her dog Rolo. Emily joins Jollyes after manager roles at Tesco and Vision Express.

The Hull store at Unit 4B Kingswood Retail Park, Althorp Road, Hull, HU7 3DA is managed by Ross Hall who moved to the UK from Australia 17 years ago and has spent his whole career in Britain working in, and managing, pet stores.

The opening of the two new stores in Reading and Hull – the 97th and 98th in the UK – will mean Jollyes has opened 31 stores in just two years.

Pets at Home’s new distribution centre in Stafford is now fulfilling deliveries to all of its stores throughout the UK after experiencing early disruption issues after opening in April.

The largest pet retail group in the country admitted in its half-year financial figures that sales were impacted by short-term availability issues caused by problems at the distribution centre. However, the impact was contained and swiftly corrected with availability having now normalised.

Pets at Home’s Chief Executive Officer, Lyssa McGowan, at the opening of the group's £93m distribution centre in April.

Lyssa McGowan, Chief Executive Officer, said “H1 has been a critical period in laying the foundations of our platform for future growth. This was the period of high activity when we relaunched our brand, launched our new DC, built our new digital platform, and made progress expanding and improving our physical assets across Retail and Vets. This period has not been without challenges, but we have been able to manage these well and are on track to finish FY24 with a refreshed, modernised infrastructure, fit to deliver growth for many years to come.

“I am incredibly proud of how our colleagues across the business have come together using their expertise and ingenuity to navigate this demanding period. I was particularly proud to see this recognised as we were voted “Best Place to Work” in the WorkL awards. We remain absolutely committed to keeping Pets at Home an inclusive and rewarding place to work and made pleasing progress in H1 increasing diversity.

As we stand today, through our point of peak investment, with the benefits of our new DC and new digital platform still ahead of us, we look to the future with confidence that we can deliver our plan, to build the world’s best pet care platform.”

Pets at Home Group Plc: FY24 Interim Results (for the 28-week period to 12 October 2023)

Highlights

• H1 was the period of highest execution risk in building our Petcare Platform as we relaunched our brand, transitioned our stores to the new Stafford Distribution Centre (DC) and continued to build a new digital platform.
• H1 consumer revenue# grew 8.6%, ahead of our 7% ambition, to £1.0bn, with all channels in growth and further progress in retaining and acquiring new customers. Underlying consumer demand was resilient with structural trends underpinning sustained market growth.
• We finished H1 with 7.8m active VIP members, up 3% YoY. Puppy & Kitten sign ups continued to normalise as expected. However, new sign-ups in our vets remained strong at over 18k per week, as early life pet acquisition was increasingly complemented by winning new clients with older pets, attracted by our compelling consumer proposition.
• Total Group revenue growth of 6.5% to £774.2m, with Group like-for-like# (LFL) revenue up 6.2%.
• Vet Group revenue grew 19.0%, and LFL# up 17.3%, accelerating in Q2, with record sales supported by higher Average Transaction Value (ATV), mix and visits as we increased vet capacity through improved attraction, retention, and productivity.
• Retail revenue grew 5.2%, and LFL# up 5.2%. After Q1 LFL growth of 7.1%, sales in Q2 were impacted by short term availability issues as the DC ramped up, causing LFL growth to dip to 2.7%.
• The impact was contained and swiftly corrected with availability having now normalised and the early weeks of Q3 showing a c4% LFL.
• Underlying PBT# of £47.8m is down 19.3%, impacted by continued investment in the platform with higher logistics costs (c£8m) and our brand relaunch (c£2m). This shape of H1/H2 profits was broadly as expected, as we outlined at Q1.
• Statutory PBT was £34.7m, down 35.2% reflecting the decline in underlying PBT and non-underlying costs of £13.1m associated with our DC transition, the consolidation of our support offices and a write down of our investment in Tailster.
• Underlying basic EPS was 7.4p, down 22.9%, and statutory basic EPS was 5.2p, down 40.2%.
• Interim dividend per share held at 4.5p.
• Free cash flow# down 44.3% to £23.1m reflecting YoY profit shape and the phasing of investments into our key strategic growth areas.
• Balance sheet remains robust with net cash# of £12.1m (before lease liabilities of £398.1m). Cash and cash equivalents £60.4m at the end of H1, down £82.7m YoY.
• First £25m tranche of our buyback is completed, with the second £25m tranche to commence shortly.

Pups and proud paw-rents headed to Healthy Pet Store in Totton for a morning of mixing and mingling with fellow tiny tail-waggers.

The pet food and accessory retailer invited pups from across the region to its new puppy socialisation initiative - ‘Puppy Natter’ - a monthly hour-long session of cuteness, cuddles and companionship to help puppies build their confidence around humans and other dogs. 

The puppy session welcomed a range of breeds including Cleo the Golden Retriever, Peter the Springer Spaniel and Keira the Chihuahua, as well as lots more.  

Hosted by head dog behaviourist, Jeanette Muldoon from The Family Dog Club Ltd, the meetup was a paw-fect opportunity for owners to pick up some training tips and tricks whilst their pups played with new fur-ever friends.

Puppy Natter was launched by Healthy Pet Store to help puppies learn to socialise with other dogs, while supporting caregivers with advice on puppy care, wellbeing, and general upbringing advice. 

Healthy Pet Store has hosted two Puppy Natter sessions so far and it is free to attend.  

Managing Director of Healthy Pet Store Deborah Burrows said she has loved welcoming so many puppies to the first two sessions.

Deborah added: “Learning to socialise in a safe and well managed environment with other dogs and caregivers is really important for puppies. It builds their confidence and helps them cope with a variety of situations so they can grow into confident adult dogs.”

“Puppy Natter is a place for owners to share their experiences and chat with other puppy caregivers. While gaining advice from a dog behaviourist, their puppies can play safely and happily in a controlled environment. 

“We know that the puppy years can be challenging, especially if you are a first-time dog caregiver. Puppy Natter offers extra support as caregivers embark on an exciting journey with their new pet. 

“We will be holding a Puppy Natter session on the second Saturday of every month, and all puppies are welcome. Please just turn up, there is no need to book.” 

For more information about Healthy Pet Store and Puppy Natter, visit healthypetstore.co.uk or its social media pages @healthypetstore

Trade association PetQuip has raised more than £2,000 for its chosen charity Nature’s SAFE following a prize draw at its award dinner in October.

Nature’s SAFE is one of Europe’s first charitable living biobanks working to Save Animals From Extinction through cell and tissue preservation for future regeneration.

Tullis Matson, chair and one of the founders of the charity, attended the PetQuip Awards event and shared a glimpse into the inspiring work the charity is doing to protect threatened animal species. 

He said: “We are so grateful to PetQuip and Noble Futures for giving us this fantastic opportunity to share the work we are involved in with a new audience. Without Nature’s SAFE, for many species already so near the brink of extinction, there will be no return. With Nature’s SAFE and other biobanking partners, there is optimism and The PetQuip Awards gave us a platform to share this knowledge so that the industry could hear that there is a plan for the future.”

It was also the Noble Futures team’s very first PetQuip Awards, where they acted as sponsor for both Nature’s SAFE and the prestigious Supplier of the Year award.  

Tony Noble, managing director and founder of Noble Futures, commented: “All of us at Noble Futures are so inspired by the work Nature's SAFE does that we simply had to get involved and help in any way we can.  Working within the Pet and Animal Health space, Noble Futures already partners with many of PetQuip's members, so sponsoring at the awards felt right and so did the marriage of Nature's SAFE as sponsored charity.  It was a wonderful evening, celebrating the best in the Pet industry and a great way to shine a light on our charity partner, Nature's SAFE, to a room full of people passionate about animals and nature.”

Susan Fairley, Trade Federation Manager for PetQuip, added: “This year was the first time we have worked with a charity partner as part of our awards evening. The presentation of the charity’s work, plus the amazing prizes donated for the draw, added both moving and entertaining elements to the awards evening, contributing to its undoubted success. Our guests were moved and inspired by the charity’s work, demonstrated by the audience’s reaction and the incredible total raised on the night.”

The organisers of Glee have moved next year’s 50th anniversary exhibition to Tuesday 10th-Thursday 12th September 2024 at the NEC Birmingham.

The decision to reposition Glee’s timing didn’t happen overnight and was just one learning to come out of months of consulting numerous steering groups, and industry-wide collaboration. The Glee team spoke to smaller independent retailers all the way through to the biggest multiples, with them all playing a part in informing the show’s latest chapter. 

As Glee’s Event Director, Matthew Mein explains, these conversations had a deeper purpose: “Our industry is constantly evolving, and Glee plays an important part in shaping the future of garden retail – from the ideas shared on our stages through to the partnerships forged on the show floor. In order to do this, it’s important we stay absolutely up to date with what is promoting change now and also what the future may hold for trading conditions and trends. Staying constantly connected with our community unlocks that and armed with this knowledge, we are better positioned to create a ‘great Glee’ that supports its stakeholders with everything they need to flourish.”

Boyd Douglas-Davies, the show’s new Strategic Advisor, who has been integral in the latest research project, explains how the new dates were arrived at.

“The full calendar was reviewed but September consistently embodied the ‘sweet spot’ for retailers and suppliers, with over 55% of Steering Group participants ranking September as the best month to hold Glee. By comparison, the second most popular choice, June, only had 15%.  It wasn’t as simple as ‘June is wrong’ because we know it offered value for many, but the overall effectiveness of Glee as an event for business growth changed as we moved into a new chapter post-Covid, with buying cycles, lead-times and seasonality all impacting how our industry ‘shops’.

“One issue that many retailers voiced to us was about a lack of price lists available in June and, with a need for comprehensive data to support orders for the year ahead, the buying cycle was becoming unnecessarily extended. The September timing allows for the industry as a whole to be ready, including those that export, with the show perfectly positioned at the natural close of one season, and with a new one on the horizon. This will lead to a more streamlined process, with Glee marking the transition between seasons, with ordering finalisation, planning and preparation coming immediately after the event.

“From a logistics perspective, a September event also offers multiple benefits. Stores are quieter, with teams enjoying a brief reprieve before the festive season commences. It is also term time for most schools, meaning no more crossover with the summer holiday season. This, in turn, allows retailers to bring bigger teams to Glee to be inspired and source new products and supply partners from the hundreds of exhibitors, innovators and new products that find their home at Glee every year.”

As the industry buzz for Glee’s latest development takes hold, Matthew Mein, Glee Event Director explains that this move is demonstrative of Glee’s desire to remain responsive to the needs of Glee’s represented sectors. He said: “The success of Glee is aligned wholly with having our finger on the pulse of our industry. Through our latest research and continual dialogue, we are now better placed than ever to invest in the show’s future. Whether it’s tackling those topics that are effecting change, building a platform for growth, or providing a voice for the industry, we have a renewed long-term vision for Glee and look forward to bringing to market new content to support the continued advancement of garden retail.

“To everyone that has shared their thoughts on Glee’s timings, including those that kindly donated their time to join us at one of our steering groups, I’d like to say thank you. You have all been crucial in the development of this next chapter of Glee.”

Find out more 

Glee connects the garden industry to inspire change, drive growth and promote innovation​. To find out more or to register your interest in exhibiting, visit  www.gleebirmingham.com or call +44 (0)203 3545 9752.

direct to your e-mail inbox...

The best news service every week.

Subscribe for free by clicking here

Fold Hill Foods has announced the passing of one of its owners, James Grant.

Ben Mankertz, Fold Hill Managing Director, said: "James was passionate about our business and about the countryside he farmed, sharing his knowledge and enthusiasm with employees as well as those within our industry for more than 40 years. He was a colourful character who will be greatly missed."

The funeral will remain a private affair for family and close friends, although there will be a memorial service held at Old Leake Church on the 12th of December at 1pm for anyone who knew James and would like to pay their respects.

Leading pet retailer and wholesaler HugglePets has appointed Scott Perry as Area Sales Manager.

Sales and Marketing Director Tom Gwilliam said: “We are delighted to have Scott as part of the HugglePets family. Hee brings over 25 years of experience from within the pet trade and is joining our team as Area Sales Manager.”

A former National Sales Manager of Ancol Pet Products, Scott set up his own retail store Bertie’s Pet Store in Portishead, Bristol in 2022. He will continue to run the business alongside his work with HugglePets.

Keeping your pet’s mouth clean and healthy is all part of being a responsible pet owner. Poor dental health and gum disease are so common that the British Veterinary Dental Association states that most dogs over three have gum disease requiring treatment. According to The Royal Veterinary College, periodontal disease (ie dental disease) affects over 90% of adult dogs.

According to a VetCompass study from the Royal Veterinary College that was supported by Agria Pet Insurance, dental disease is the most common disorder diagnosed by vets in dogs, affecting one in eight of every dog in the UK every year.

Just like our own teeth, our pet's teeth can develop a build-up of plaque which, if left untreated, can become tartar - a hard substance made up of bad bacteria. This builds up like concrete on the teeth and can eventually cause gum infection (gingivitis). You will know your pet has gingivitis if they have red, swollen gums that can sometimes bleed and may result in a bad odour from their mouth.

Ask your vet about the health of your dog’s teeth and gums each time you visit the veterinary surgery. Gingivitis can lead to bacteria travelling through your dog’s bloodstream and, in extreme cases, has been known to cause heart and kidney problems. If you notice a build of tartar on your pet’s teeth or would like advice on looking after their mouth, always contact your vet.

The following are signs there may be a problem with your pet’s mouth:

●      Smelly breath

●      Red or swollen gums

●      Bleeding gums

●      Yellow crusty build up on the teeth

●      Excessive drooling

●      Dropping food from the side of the mouth

●      Reduced appetite and weight loss

●      Reluctance to eat or chew

As always, prevention is better than cure and dental health in dogs is no exception. And the risk is not the same for all dogs. Another VetCompass study supported by Agria Pet Insurance examined what types of dogs are most at risk of dental disease. The breeds with the highest risk included Toy Poodle, King Charles, Greyhound, Cava­lier King Charles Spaniel, Lhasa Apso, Yorkshire Terrier, Cockapoo or Chihuahua, Lurcher, Border Terrier, miniature Dachshund, Whippet, Bichon Frise, and Cocker Spaniel. The risk was higher generally in smaller sizes of dogs and rose dramatically as dogs got older. So do pay extra care to your dog’s dental health if your dog is a high-risk breed or is no longer a puppy.

Brushing your dog’s teeth

To maintain good oral hygiene in your dog, start brushing early in their life and keep it simple. Begin by gently stroking your dog's cheek to get them used to mouth handling. Gradually introduce toothpaste by letting them lick it. Progress slowly up to full brushing of the teeth, respecting your dog's comfort throughout the process.

Only use an animal-friendly toothpaste as human toothpaste is toxic to dogs

Once your dog is comfortable with toothpaste on their gums, transition to a soft toothbrush, starting at the front and moving to the back using gentle circular motions. Ensure you’re using animal-friendly toothpaste.

Getting your dog to clean their own teeth

Providing your pet with natural chews and toys that have been designed to improve dental health will also help control plaque and tartar build-up. However, try to avoid really hard chews, bones and stones that can splinter, wear down or break teeth.

Change your dog’s food

Changing your pet’s diet to a dry biscuit kibble will also help in the fight against dental disease. Tinned meat and pouches of pet food can contribute to plaque build-up so adding in dry food or changing over to a complete dry diet can help a great deal.

Cover for dental treatment

Dogs insured with an Agria Pet Insurance policy have unlimited cover for dental treatment, providing the cost falls within the annual vets’ fees limit of up to £12,500. Treatment required for dental disease and accidents is covered, providing a dental check has been carried out within the previous 15 months, and any treatment recommended by the vet has been carried out within 3 months of the advice.

As an Agria Pet Insurance customer, you can speak to a vet completely free whenever you have a question or concern about your pet’s health. Simply download the Agria Vet Guide app for free 24/7 video calls; giving you expert advice to help keep your pet happy and healthy.

Robin Hargreaves, Senior Veterinary Adviser at Agria Pet Insurance, explains: “Our dogs should be with us into their teens, but the animals they evolved from didn’t live anything like to this age – and so their teeth are not designed for longevity.

"Left uncared for, the likelihood is that they will deteriorate, giving your dog gum disease and mouth and gum pain. But by simply encouraging your dog to chew on something appropriate to use their teeth, that won't break or splinter, can really help to keep the surfaces clean.

“Owners can also get into the habit of cleaning their dog’s teeth - which is not that daunting once you both get the hang of it. Start as early as you can so it’s not scary and they get used to it from a young age and reward them afterwards. Cleaning dogs’ teeth is effective and helps to keep the tartar down – which otherwise traps food against the gums, erodes them back and causes infections.”

With the festive season about to be in full swing, vet charity PDSA has issued a chocolate warning for all pet owners before the nation opens door number one on their choc-stocked advent calendars.

PDSA Vet Nurse, Shauna Walsh, said: “Christmas is a fun-filled time for many, and often very chocolate-filled too! We all want to be able to enjoy festivities without any disasters, so it’s really important for pet owners to keep chocolate safely away from curious paws.

“It’s no surprise, over the last 15 years, more chocolate poison incidents are reported in December than any of the other months. Chocolate contains a substance called theobromine, which is perfectly safe for humans, but toxic for dogs, cats and rabbits.

“The seriousness of chocolate poisoning depends on how much chocolate your pet has eaten, how big they are, and the cocoa content of the chocolate – the darker the chocolate the more toxic it is for your pet.”

In PDSA’s 48 Pet Hospitals the charity sees a 35% increase in a medication used to treat poisonings around Christmas, which could be linked to the abundance of dangerous food in the home such as chocolates and mince pies.

It can cost as much as £300 to treat a dog for chocolate poisoning, but the real risk isn’t the cost, it’s the serious risk to their health.  

“The most severe cases of chocolate poisoning in pets can lead to heart failure, coma and even death. Although this is rare this is why it’s really important to keep chocolate safely away from prying paws. Especially during celebrations like Christmas when there’s likely more chocolate than usual in the house – with an estimated over 16 million chocolate advent calendars sold in the UK each year.”

Symptoms of chocolate poisoning usually appear within two to four hours, but can take up to 12 hours. In severe cases, toxicity can cause:

• Fast breathing or panting
• Shaking, trembling and tremors
• High temperature (fever)
• Seizures
• A fast heart rate
• High blood pressure

It’s also important to be aware of mild symptoms too:

• Hyperactivity
• Vomiting
• Diarrhoea
• Signs of abdominal discomfort/pain

If you think your pet could have ingested some chocolate, don’t wait for chocolate poisoning symptoms to appear, keep the packaging and call your vet immediately.

Thousands of people could suffer a devastating loss because they can’t afford their pets veterinary treatment, together this Christmas we can save pets lives. For more information on how you can help PDSA keep people and pets together this visit: www.pdsa.org.uk/donate

[Top row, left to right: Michelle Bacon, Amelia Battersby, Lydia Kerridge, Angharad Thomas. Bottom row, left to right: John Marshall, Hayley Parker, Felipe de Oliveira, Mary Simcock]

IVC Evidensia have announced a raft of new members joining their Small Animal and Equine Clinical Boards over the last month, providing further clinical support for vets and nurses across the UK.

In total, eight new members have joined the boards, with one existing member promoted to be vice chair of the Small Animal Clinical Board. The full details of new members are listed below.

Small Animal Clinical Board

There are four new members of the small animal clinical board, which is chaired by Dave Tweedle with Jane Feneley as vice-chair. The new members are as follows:

Lydia Kerridge - Rowe Vet Group 

Lydia graduated as a veterinary surgeon in 2014 from Cambridge University. She has a particular interest in medicine and ultrasonography and has completed a Certificate in Advanced Veterinary Practice (Small Animal Medicine). She also enjoys coaching veterinary students and new graduate vets. Lydia is currently Chair of the southwest British Small Animal Veterinary Association (BSAVA) committee, helping to organise regional CPD. 

Amelia Battersby - Holly House Vets

Amelia graduated from the Royal Veterinary College in 2012. She spent the first six years of her career working in small animal practice in Derbyshire before moving up to the Leeds area with her husband Richard. She then became a locum vet and worked in a large number of practices across the North of England before deciding to become a permanent member of the Holly House team in 2020.

Amelia completed a Postgraduate Certificate in Small Animal Surgery in 2022 and took on the role of Head of Surgery shortly after. She enjoys both orthopaedic and soft tissue surgery and has a particular interest in surgical oncology. When not operating, she helps to run the CT referral service and offers surgical mentoring to graduates.

Michelle Bacon - Willow Veterinary Centre

Michelle qualified in 2004, starting her career as a mixed vet at the original James Herriot practice in Thirsk. Following moving further south to be with her husband, she gained an additional qualification in Internal Medicine of dogs and cats and became an Advanced Practitioner in Small Animal Medicine. Michelle joined Willows in 2019 and loves working in such a close knit and caring team.

Angharad Thomas - Fivelands Veterinary Centre

Angharad qualified from Cambridge University in 2011 and has worked at Fivelands since 2014, taking most of the consultations at Moseley and providing in-patient care. She has an interest in medicine particularly kidney disease in cats. Angharad also offers in-house microscopy which assists the rapid diagnosis of skin tumours and infections. 

Equine Clinical Board

The Equine Clinical Board is chaired by John Spencer and Jacqui Paton has just been promoted to vice-chair. The new members are as follows:

John Marshall – Thistle Equine Referrals

John leads Thistle Equine Referrals, which was established in February 2023, providing a referral service across Scotland and the North of England. John graduated from the University of Glasgow in 2003. He completed an equine internship and surgery residency in the USA and was awarded a PhD by North Carolina State University for research on the treatment of equine colic. John is both an American and European Specialist in Equine Surgery. 

In 2010, John returned to the University of Glasgow as a Senior University Clinician in Equine Surgery where he developed the lameness and diagnostic imaging services including objective lameness assessment and MRI. His research interests include kinematic lameness assessment, MRI and the treatment of orthopaedic disease.

Hayley Parker – Kingston Vets

Hayley is Clinical Director at Kingston vets. She graduated from Cambridge and has worked at equine referral centres, based in the southwest. Her interests lie in internal medicine, nutrition and sport horse rehabilitation. Hayley also enjoys working at events, and has experience of racehorse work, point-to-points, FEI events including horse trials, showjumping and driving. Hayley also has further training in equine acupuncture and is a registered Riding Establishment Inspector.

Filipe de Oliveira – Donnington Grove

Filipe is clinical director at Donnington Grove. He qualified from Bristol University in 1997 and started his career in mixed practice in Suffolk, before spending 5 years at Rossdales. Following time working in Dubai and then Surrey, he joined Donnington as a locum in 2006, before taking on a full-time role with primary responsibility for developing the stud side of the practice. Fil has special interests in foal medicine and (developmental) orthopaedics, foetal sex determination and care of the high-risk pregnant mare. He offers second opinion referral services to vets in the area, including advice of foetal sex testing, mare problems, and foal/yearling orthopaedic issues.

Mary Simcock – Donnington Grove

Mary is Head Equine Nurse at Donnington Grove. Mary has worked at Donnington since 2011, completing her training there before being promoted to head nurse. Mary became a member of the BEVA Nursing Committee in 2022 and represents Equine Nurses on the IVC Nurse Board. Mary is particularly interest is in training and supporting new nurses and interns. Mary has also been actively involved in delivering recent Equine nurse CPD.

To find out more about the Small Animal Clinical Board, head to the webpage here. To find out about the Equine Clinical Board, use this page here.

Bira has welcomed the news that there will be a business rates relief which was announced by the Chancellor, but warned it was concerned on the increased standard multiplier.

In the Autumn Statement delivered yesterday, Chancellor Jeremy Hunt announced a 12-month extension of business rates relief for the hospitality sector.

Despite acknowledging the need to phase out temporary support measures, the Chancellor emphasised the importance of continued assistance to businesses in the retail, hospitality, and leisure industries.

The 75% discount, initially introduced in response to the pandemic, will persist, providing crucial relief for struggling businesses. This discount enables eligible businesses to claim relief of up to £110,000, offering significant financial respite, with an average annual saving of £12,800 for pubs.

Recognizing the vital role played by pubs and high street shops in communities, Chancellor Hunt announced a £4.3 billion tax cut through the extended relief. Additionally, the small business multiplier will remain frozen for another year, offering further support to smaller enterprises. However, the standard business multiplier, applicable to businesses with a rateable value exceeding £51,000, will see a 6.4% increase.

The CEO of British Independent Retailers Association Andrew Goodacre expressed both relief and concern for the announcement.

He said: "We are delighted to see the 75% discount retained and the small business multiplier frozen - it is a lifeline to so many independent retailers. However, it was disappointing to see the standard multiplier increased by almost 7%. There are many independent retailers who will now be paying more rates next year, as well as paying 10% more on labor."

In addition to business rates relief, the Chancellor announced a 2% cut in National Insurance from 12% to 10%, effective from January 6, 2024. This tax reduction, amounting to £450 for an employee with an average salary of £35,000, aims to provide financial relief and stimulate economic recovery.

While welcoming certain measures, Bira expressed concern about the downgraded growth forecast. Mr Goodacre added:  "We are also concerned by the downgraded growth forecast because retail needs consumers to feel better off and have more confidence in spending on the high street. We are not convinced yesterday’s statement will achieve either growth or consumer confidence."

Fettle, an innovative brand in the natural pet supplement space, has made an extraordinary market debut. Selling out within three weeks of its launch, it has captured the attention of the industry and pet owners alike. 

Dozens of stockists are lining up each day to offer Fettle’s premium products.

“From day one, our mission at Fettle was to show just how simple yet tasty pet nutrition should be,” said co-founder Taylor Gathercole. “We saw a gap in the market for truly natural, whole food-based supplements. Our rapid sell-out is a clear indication that pet owners are seeking healthier, more transparent options for their furry family members.”

Fettle’s supplements, including the popular Goat's Milk Powder and the soon-to-launch Seaweed Kelp Powder, are crafted with no more than five whole food ingredients. 

“We’re not just creating supplements; we’re setting new standards for pet health,” added Taylor. “Our rigorous sourcing and testing protocols ensure that only the purest, most nutritious ingredients make it into our products.”

Anticipation is high for Fettle’s restock and product expansion, which is due next week.

"The overwhelming demand we’ve seen is both humbling and exhilarating. It validates our belief that pet owners are ready for a change – a shift towards natural, effective supplements that pets love.”

Fettle extends an invitation to stockists who share their vision for a healthier pet world. 

“Together, we can make a significant impact on pet wellness,” concluded Taylor, who co-founded Fettle with Alex Taylor-Grout.

For more information visit www.fettlepets.com

Contact:

Alex Taylor-Grout (atg@thegtggroup.com) or Taylor Gathercole (tng@thegtggroup.com)

A long-serving pet shop, which was put up for sale at auction, remains unsold despite bidding having reached £95,000.

All Pets in Lowestoft was marketed as a freehold shop with deceptively large accommodation located in a prime retail area, with rear access to private enclosed parking.

The agents, Auction House in East Anglia, stated in its promotional material: “The ground floor shop has over 1500 sq ft of space including rear garaging and parking. There is a dry basement and numerous storage areas. 

“The shop has been a pet shop for many years but is to be sold with vacant possession. This high footfall location could be used for a variety of alternative uses or developments (subject to planning).

“The property is being sold freehold subject to the sale of the first floor flat which has been sold on a long lease with a ground rent income of £150 pa.”

All Pets in Lowestoft is located at 116 Bevan Street East, Lowestoft, Suffolk NR32 2AG. There was a guide price of £80,000 - £100,000 (plus fees).

For more details and pictures CLICK HERE

News that PATS will be a THREE-DAY exhibition in 2024 has delighted UK pet companies eager to showcase their new products to a wider audience.

PATS 2024, to be staged from Sunday 29th September to Tuesday 1st October 2024, will become one all-encompassing show as the two PATS exhibitions – Sandown and Telford – merge into one.

The 2024 exhibition will take over the entire Telford International Centre, giving the organisers the ability to accommodate more than 400 exhibitors, compared to this year’s record number of 256.

The decision to stage a three day show in the Autumn gives suppliers and manufacturers the opportunity to showcase new products over a longer period, and to a larger audience. PATS 2024 will also increase its international profile with the benefit of overseas suppliers and buyers being attracted by the three-day format.

Pedigree Wholesale is one company that has supported PATS exhibitions over the years and is looking forward to the new-look format. The company’s head of buying Melanie Malin said: “We are really excited about PATS being a three-day show in 2024. We feel it’s a positive move that allows us to focus on representing the best version of Pedigree Wholesale. We hope the bigger central show allows more customers to be able to visit over the three days. It also means our buying team can spend much more time engaging with our current suppliers and gives more opportunity to understand the exciting new products on offer.”

Ancol is another major company welcoming the new plans. Director Simon Lane commented: “We always look forward to exhibiting at PATS. We always have a great show –lots of hands shaken and orders taken – but it’s always over far too quickly. We value the chance to show our products at PATS and we invest a lot of time and effort into looking our best on the day. We are very pleased that we’ll get an extra day to exhibit – in our opinion extra show time is a huge benefit for us.”

Cranswick Pet Products has already booked its stand for PATS 2024 and head of marketing Jerry Lowe said: “The team are really looking forward to the new three-day format. We had a great show with our Vitalin and Alpha brands this year, meeting so many customers, old and new, and it was a great place to showcase our re-designs and new recipes. Having an extra day next year is exciting and creates an opportunity to see everyone for longer.”

Rogz also had a very successful PATS in September and is excited by next year’s plans. “This event creates a real buzz in the UK pet industry, and I’m 100% behind the move to a three-day show,” said Sallie-Ann Reed, managing director for UK and Ireland.

The UK pet industry has seen a huge growth in the number of start-ups entering the market over recent years, and many of them have used PATS as their launchpad. This trend is set to continue in 2024 with the exciting PATS New Starter Zone, as well as more than 40 new companies already expressing an interest in exhibiting.

PATS organisers will be working closely with PetQuip to encourage an increasing number of international buyers to next year’s show. Travelling to and from Telford for overseas visitors is straightforward because of the close proximity of two of the UK’s largest international airports outside of London – Birmingham and Manchester. 

The new three-day show will retain all its popular features:

• New Product Showcase and Awards
• New Starter Zone
• Grooming Workshop
• Deals and Discounts

There will be free entry for visitors, a free show catalogue, free parking for up to 1,500 cars and a complimentary tea/coffee voucher.

For all the latest information visit www.patshow.com