Norfolk-based Natures Menu has received the Feefo Platinum Trusted Service Award for the second year running.

Marking the company’s sixth year being awarded a prestigious Feefo accolade, this particular award recognises businesses that have consistently gone above and beyond to provide excellent customer service and deliver quality products. 

The Platinum Trusted Service Award acknowledges businesses that have received the Feefo Gold Trusted Service award for at least three years in a row.

Feedback is collated directly from the review platform, making the accreditation a symbol of trust in terms of customer service and product quality. Natures Menu collected 2,504 customer reviews over the past year, 2,048 of these were 5-Star ratings, which resulted in a 4.6 out of 5 for its customer experience and 4.7 out of 5 for the overall product rating. The latest award is a fantastic addition to the Norfolk-based pet food manufacturer’s already extensive trophy cabinet.

James Langan, managing director of Natures Menu, said: “It’s a tremendous achievement to be recognised with the Feefo Platinum Trusted Service award and the entire team are thrilled. This accolade marks another successful year of trading and is a true reflection of the teams’ hard work to provide the highest quality service and products for our customers and their four-legged friends.”

Retailers wanting to find out more information about Natures Menu and its range can email trade@naturesmenu.co.uk, phone 0800 0183770 or visit www.naturesmenu.co.uk/trade-landing. By registering for a trade account, retailers can gain access to online ordering, freezer deals and point of sale, plus free training and the option to become a qualified Raw Advisor.