Michelle Williams, from Associated Veterinary Services, won gold at the PetQuip Awards after being nominated as Employee of the Year.

Michelle (pictured, second from the right, receiving her trophy) was described by her work colleagues as being a very strong, multi skilled all-rounder, who works in a complex environment, dealing with a huge variety of agencies in her role at Heathrow Airport. She was said to be the ‘go to animal guru’.

Here 30-year-old Michelle shares her views on what it takes to become an influential team member.

What is your current job title and what does your job entail?

“I am an Office Co-Ordinator, which involves managing the incoming workload and distributing this to the team. I liaise with all the clients and book in client visits and essentially form a bridge between our vets and customers for seamless exports of both Products of Animal Origin (POAO) and people’s beloved pets.”

How long have you been in that role?

“Since June 2022.”

How much do you enjoy your work?

“I greatly enjoy my work. I love working in fast paced environments where I am kept on my toes and no one day looks the same. I enjoy both assisting my team and maintaining close customer relations, and love seeing our customers happy with the service we provide.”

What’s the secret to loving your job?

“Putting the effort in to get the rewards back. You have to work hard to see great results and feel that job satisfaction. And, of course, for me personally, an occasional cuddle from a pet always helps.”

Do you work in a team?

“I work with a team of five others, and they are all hard working, always willing to help one another and put 100% into everything they do. Without them, I wouldn’t have been able to win this award.” 

Why do you think you gained this recognition?

“I think it comes from having a can-do attitude and to remain positive to help support your colleagues. I like to think I help wherever I can and try my best to cope when under pressure to get the jobs completed.”

What does the award mean to you?

“So much. When you have worked hard and then you get the recognition, it’s a wonderful feeling. It makes you feel appreciated and that your hard work hasn’t gone unnoticed, which is a wonderful feeling.”

Were you shocked?

“Absolutely!”