Customers of independent pet shop stay loyal despite opening of a Pets at Home store
The owner of Ryan’s Pet Centre in Dumbarton says his customers are staying loyal, despite the opening of a Pets at Home superstore in the Scottish town.
Ryan's Pet Centre owner Joe Graham says so far he hasn’t lost too many customers to the superstore, which opened in St James Retail park at the end of June. “There’s been a wee bit of a drop in customers but then nothing substantial, and it’s hard to gauge just now because of the school holidays, we would have fewer customers anyway. “Most people seem to be saying they’ll continue to shop here but that’s not to say it’s going to stay that way. “Pets at Home has got its own lines as do we, with things like dog food people don’t tend to change the brand once they’ve got one their dog likes. “Pets at Home can afford to buy in bulk, which we can’t, but I will be making sure we’re getting the same deals from suppliers otherwise we won’t buy from them.”
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