In This Issue
HOWND set to launch new Yup You Stink! Emergency Dog Wipes
Pets at Home hits back at 'misleading' Watchdog claims
All pet retailers are open to scrutiny following Watchdog programme, says PIF
Webbox company eyes fast growth after successful year
Pet chicken owner calls 'fowl' over garden centre dismissal
Pooch & Mutt founder swims, bikes and runs the ‘health’ talk
Friday is national Bring Your Dog To Work Day
Dog ban lifted in Manchester market as pet store gets set to move in
Meet the chubby cats and dumpy dogs battling for Pet Slimmer of the Year
Couple stole £400k from pet supermarket customers
CCTV helps to stop drug problem outside Cambridge pet store
Two new appointments at Grove Pet Foods
Ancol develops its range of dog training products
Pets Corner offer customers advice on how to cope with the loss of a pet
Webbs Garden centre to hold Love Your Pet Day
RVC Welsh Regional Veterinary Centre’s Dr Neil Paton elected as new BVA Welsh Branch President
Canadians warned not to flush 'invasive' goldfish down the loo
Doing the double three years running
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All pet retailers are open to scrutiny following Watchdog programme, says PIF

The Pet Industry Federation (PIF) has issued a timely reminder to all pet retailers about staff training, in the wake of the BBC’s Watchdog programme broadcast last week, which featured an undercover investigation into Pets at Home.

Nigel Baker, chief executive of PIF, said: ‘Although Pets at Home provided a sound defence to the claims made against them in last week’s programme, and have long had robust processes and procedures in place to ensure animal welfare is their top priority, the episode reminds us that all pet shops are open to scrutiny by the public, possibly more so following the BBC programme.

"Husbandry and welfare practices in pet shops are, quite rightly, very visible, but also means that retailers can be more open to criticism if something doesn’t appear to come up to scratch. Not all pet shops are in the position to rebut claims in the way Pets at Home did!’

Pet shop managers have a duty to ensure that their staff are properly trained on a range of animal health and husbandry issues to care for the animals they stock and to advise pet owners with accurate and up-to-date information.

PIF has developed 12 online ‘Pet Handling & Welfare’ courses for pet retailers to help them comply with these requirements, which cover biological data, identifying breeds, handling and determining gender as well as correct care information. The online courses offer people working in pet retail and with companion animals a quick and convenient way to refresh their knowledge and take on new information.

The courses are: hamsters, degus, birds, cats, dogs, chinchillas, rats, mice, rabbits, chipmunks, guinea pigs and ferrets. Reptile courses are currently being developed and will be available online soon.

Courses are priced at £40 each and £32 each for PIF members. Bulk discounts are available if retailers wish to purchase a number of courses for their staff.

For further details contact Alexandra Baker on 01234 273933; To purchase the courses, simply visit the ‘Online Pet Retail Courses’ menu item from PIF’s homepage

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