A Bromsgrove pet shop manager has labelled the town’s parking attendants ‘unforgiving’, claiming they are driving its customers away.

Jess Rowley, from Just for Pets, Market Street, said there had been an ongoing issue with the area’s civil enforcement officers ticketing volunteers, donors and shoppers.

She claimed she had spotted wardens waiting around the corner of the shop in the hope of catching people who had pulled up on the double yellow lines, outside the store, to drop off and pick up heavy loads of feed and litter.

Mrs Rowley added that she was particularly angered by the latest ticket which was given to a representative from the Cramar Cat Sanctuary charity in Hopwood who had only pulled up for a couple of minutes whilst staff helped upload several bin liners full of cat food and litter.

Last September in a bid to preventing its customers being ticketed, the store offered to refund its customers a 40p car parking fee for those spending more than £10.

Now Mrs Rowley has been forced to take it one step futher and the shop has also introduced a carry to car service, along with the 40p parking ticket refund.

She said: “I feel a lot of the time we are being targeted.

“It is a money-making scheme and they have a zero tolerance policy.

“Not once have any of the traffic wardens popped their heads into our store to give the customer a warning about parking on double yellows, which in most cases would be enough to put people off doing it again.

“I feel Bromsgrove District Council won’t be happy until consumers no longer have any reason to visit the town centre.

“They need to do more to encourage shoppers not put them off.”

A Bromsgrove District Council spokesperson said: “We cannot speak about individual cases but can reassure residents and visitors to the district that our civil enforcement officers monitor compliance with traffic regulations in a fair and even-handed way.”