In This Issue
Hill’s recalls canned dog food over Vitamin D fears
Town centre pet shop shuts after less than a year
Why PATS Sandown is a ‘must-visit’ event
Scientist creates honey product to tackle cancer in pets
Pet food company launches recruitment drive
Bestpets launches scheme to drive business in pet stores
New jobs created by bird food manufacturer
Host of exciting new products from Henry Wag
Award-winning pet food heading for the UK
HOWND to launch Hemp Wellness Treats Starter Pack with free counter display at PATS Sandown
First chance to see Nandi of Africa treats
Beco Pets offers a free cup of tea to everyone at PATS
UK and overseas growth for pet food brand Purely Fish
Pet Trade Xtra produces a digital magazine version
Get your own copy of Pet Trade Xtra
Feefo Gold Trusted Service Award for Natures Menu
PIF supports boarding establishments on Animal Activities Licensing regulations
Dorwest Foundation donates £2,500 to charities
Can vegetarian diets deliver complete and balanced nutrition to cats and dogs? asks PFMA
Wilsons Pet Food takes on Meg Morrison as new Head of Sales
Vetpol to launch as trainer and regulator of SQPs
PIF launches exclusive printing platform for its members
Welcome to LondonCats – the cat equivalent of Crufts!
'All go' for CSJ at Aviemore Sled Dog Rally
The best of the previous Pet Trade Xtra
Owner claims Pets at Home held his dog to ransom
Sales reps in pet trade warned to beware of false promises
HOWND chosen to pitch at Pets and Money Summit
Pie shop opens in closed-down pet store
Different Dog to unveil plastic-free packaging
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Owner claims Pets at Home held his dog to ransom

 

A dog owner has claimed a Pets at Home store threatened to keep his pet after he turned up late to collect it from a grooming session.

 

Derek Greenway told the Telegraph & Argus newspaper that Pets at Home, in Idle, West Yorkshire, refused to give him his six-year-old Shih Tzu, called Marley, back when he went to collect him.

 

According to the newspaper, he accused the manager of threatening to hold onto his dog because he was nearly two hours late. He said he was asked to pay a £15 late fee under the company’s terms and conditions – which he said he had not been aware of.

 

Mr Greenway said he had misheard when to collect his pet, and that he was 50 minutes – not two hours late – and refused to pay up.

 

“They were holding my dog to ransom,” the 56-year-old told the Telegraph & Argus.

 

A Pets at Home spokesperson said they were willing to speak with Mr Greenway about the dispute.

 

They added: “It is disappointing that Mr Greenway feels upset.

 

“Our policy and customer contract clearly state there is a charge for the late collection of dogs from our Groom Room.

 

“Given how very late the pickup was, we feel it was fair to ask that the charge was paid and rest assured, Marley did return home with Mr Greenway.”

 

You can read the full Telegraph & Argus story by clicking here

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